Retail Merchandising Support Associate, Century City - Full Time

Macy's; West Hollywood (CA); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading retail store in West Hollywood is seeking a Merchandising Colleague to enhance the in-store customer experience. Responsibilities include executing merchandise strategies, maintaining displays, and providing exceptional customer service. Ideal candidates should possess strong communication skills and a flexible schedule. Join our team to grow your career in a dynamic environment with competitive pay and benefits.

Benefits

Competitive pay

Comprehensive health coverage

401(k) match

Merchandise discounts

Qualifications

• Flexible availability including days, evenings, weekends, and holidays.
• Ability to understand and communicate effectively.
• Capable of creating connections with customers.
• Experience with point-of-sale technology.

Responsibilities

• Deliver a seamless, inspiring in-store experience.
• Execute merchandise movement and placement strategies.
• Maintain well-organized and shoppable displays.
• Greet customers with hospitality and assistance.

Skills

Customer service skills

Communication skills

Flexibility

Team collaboration

Job description

Overview

Be part of an amazing story Macy's is more than just a store. We're a story that has captured the hearts and minds of America for more than 160 years, focused on innovations, traditions, inspiring stores and irresistible products. This is a special place to work because these stories are part of our everyday experiences with customers and colleagues.

Job Overview

As a Merchandising Colleague - also known as a Front of House Colleague - you will play a critical role in delivering a seamless, inspiring in-store experience. You will be responsible for executing merchandise movement and placement strategies, enhancing the visual appeal of the sales floor, maintaining well-organized and shoppable displays, and ensuring that pricing and promotional signage is accurate and up to date.

Your attention to detail and commitment to operational excellence will directly impact our customers' experience. You will be a visible and welcoming presence on the floor, greeting customers with genuine hospitality and offering assistance to ensure they feel seen, supported, and valued.

Collaboration is key to this role. You will work closely with colleagues across departments to meet shared goals, support sales, and contribute to a culture of hospitality, positivity and making every customer feel welcome by greeting them with a smile and offering your help whenever needed.

How our Merchandising Colleagues spend their day

Our colleagues begin each day energized and ready to make an impact. They wear their name badge with pride, greet teammates with a warm hello, and help ensure the sales floor is clean, organized, and prepared for customers. They support visual merchandising by updating mannequins, resetting floor layouts, and aligning presentation with company directives — setting the tone for an impactful shopping experience.

On the floor, they focus on the customer — offering a warm welcome, making eye contact, and creating friendly, personal conversations. They actively listen to needs and provide thoughtful assistance to create customer relationships and bring customers back.

Throughout the day, they maintain a shoppable space by recovering the floor and fitting rooms, updating signs and pricing, replenishing merchandise, and supporting any needed merchandise moves.

They always Finish Strong — sharing our Loyalty program benefits, making sure customers have all they need, and ending with a sincere thank-you. They collaborate with the team to tie up loose ends, reorganizing the department, restocking merchandise, and preparing the space for a successful tomorrow.

We believe service starts with each other — supporting one another with honesty, care, and collaboration so we can better serve our customers and communities.

And we know that excellence is a journey — we strive to improve every day, take pride in our work, achieve sales goals, and learn from each other to deliver individual and store results.

Hours: Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. Schedules include weekend shifts. Hours are dependent on business needs and colleague availability. Information regarding hours per week needed for benefit eligibility is available in the benefits section.

Who You Are

• Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality
• Must be able to: Understand and communicate effectively with customers, co-workers, and supervisors
• Read and understand employment policies and safety rules/procedures in English
• Able to create connection with customers, help the store achieve sales goals, and participate in sales-boosting events
• Create a welcoming, friendly environment for customers and colleagues, fostering meaningful conversations and connections
• Able to learn about products in the store and be able to give expert guidance to customers based on their wants, features, and choices
• Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits
• Effectively use point-of-sale technology and digital tools to streamline transactions and enhance the shopping experience
• Work seamlessly with colleagues at all levels and across departments to drive sales and elevate the customer experience
• Meeting daily sales goal challenges

Essential Physical Requirements You Will Perform

• This position requires talking, lifting, constant moving, standing, and reaching with arms and hands
• Standing for at least two consecutive hours, lifting up to 50lbs, stooping, kneeling, crouching, and climbing ladders, reaching, including above eye level
• Requires close vision, color vision, depth perception, and focus adjustment
• Frequent use of computers and other technology necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions

What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

Some additional benefits we offer include:

• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

Accessibility to the full menu of benefits offerings is available at the benefits site.

About Us

This is a great time to join Macy's! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.

Join us and help write the next chapter in our story - Apply Today!

This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to an inclusive work environment.

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