Retail Merchandising & Customer Experience Associate

The TJX Companies, Inc.; Rochester Hills (MI); On-site; USD 20,000 - 21,000; Full time

Benefits offered by this job

Associate discount

401(k) plan

Health insurance

Job summary

TJ Maxx in Rochester Hills, MI is seeking a Store Associate to deliver an exceptional customer experience, handle transactions, stock merchandise, and keep the selling floor clean and organized. You will work a flexible schedule to support business needs and contribute to a positive store culture.

The role requires strong communication and organizational skills, the ability to multi-task, and a commitment to loss prevention and safety standards.

Qualifications

• Excellent customer service skills.
• Able to work a flexible schedule to support business needs.
• Strong communication and organizational skills with attention to detail.
• Capable of multi-tasking.
• Able to respond appropriately to changes in direction or unexpected situations.
• Capable of lifting heavy objects with or without reasonable accommodation.
• Retail customer experience preferred.

Responsibilities

• Role models established customer experience practices with internal and external customers.
• Supports and embodies a positive store culture through honesty, integrity, and respect.
• Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures.
• Promotes credit and loyalty programs.
• Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards.
• Accurately processes and prepares merchandise for the sales floor following company procedures and standards.
• Initiates and participates in store recovery as needed throughout the day.
• Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store.
• Provides and accepts recognition and constructive feedback.
• Adheres to all labor laws, policies, and procedures.
• Supports and participates in store shrink reduction goals and programs.
• Participates in safety awareness and maintains a safe environment.
• Other duties as assigned

Skills

Customer service

Communication

Organization

Multi-tasking

Flexible scheduling

Retail experience (preferred)

Job description

TJ Maxx in Rochester Hills, MI is seeking a Store Associate to deliver an exceptional customer experience, handle transactions, stock merchandise, and keep the selling floor clean and organized. You will work a flexible schedule to support business needs and contribute to a positive store culture.

The role requires strong communication and organizational skills, the ability to multi-task, and a commitment to loss prevention and safety standards.