Retail Merchandising & Customer Experience Associate

The TJX Companies, Inc.; Kansas City (KS); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Associate discount

401(k) Associate contributions

Health insurance

Life insurance

Job summary

TJX Companies, Inc. in Kansas City is seeking team members to deliver exceptional customer experiences, support a flexible schedule, and engage customers with courtesy and product knowledge.

You will help maintain store standards and participate in merchandising, loss prevention, and safety initiatives. This role emphasizes strong communication, attention to detail, and teamwork to ensure smooth store operations and a positive shopping environment.

Qualifications

• Excellent customer service skills.
• Able to work a flexible schedule to support business needs.
• Strong communication and organizational skills with attention to detail.
• Capable of multi-tasking.
• Able to respond appropriately to changes in direction or unexpected situations.
• Capable of lifting heavy objects with or without reasonable accommodation.

Responsibilities

• Role models established customer experience practices with internal and external customers.
• Promotes credit and loyalty programs.
• Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures.
• Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards.
• Initiates and participates in store recovery as needed throughout the day.
• Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store.
• Supports and participates in store shrink reduction goals and programs.
• Participates in safety awareness and maintains a safe environment.

Skills

Customer service

Flexible schedule

Communication

Attention to detail

Multi-tasking

Physical ability

Job description

TJX Companies, Inc. in Kansas City is seeking team members to deliver exceptional customer experiences, support a flexible schedule, and engage customers with courtesy and product knowledge.

You will help maintain store standards and participate in merchandising, loss prevention, and safety initiatives. This role emphasizes strong communication, attention to detail, and teamwork to ensure smooth store operations and a positive shopping environment.