Retail Merchandise Associate

The TJX Companies, Inc.; Northborough (MA); On-site; USD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking motivated individuals to enhance customer experiences in a dynamic retail environment. This role emphasizes customer engagement, operational excellence, and teamwork, ensuring a clean and organized store. With ample opportunities for growth, you'll be part of a vibrant team that values diversity and collaboration. Join a company that prioritizes your development while you contribute to a positive store culture and achieve personal milestones. This is your chance to thrive in a supportive environment where your efforts make a real impact.

Benefits

Associate discount

EAP

401(k) contributions

child care discounts

cell phone discounts

pet insurance

legal insurance

referral bonuses

medical/dental/vision

paid holidays/vacation/sick

Qualifications

• Excellent customer service skills and ability to work a flexible schedule.
• Strong communication and organizational skills with attention to detail.

Responsibilities

• Deliver a highly satisfied customer experience through engagement.
• Maintain cleanliness and organization of the store environment.

Skills

customer service skills

communication skills

organizational skills

attention to detail

multi-tasking

Job description

TJ Maxx

At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer.

Job Description:

Opportunity: Grow Your Career

Responsible for delivering a highly satisfied customer experience proven by engaging and interacting with all customers, embodying customer experience principles and philosophy, and maintaining a clean and organized store environment. Adheres to all operational, merchandise, and loss prevention standards. May be cross-trained to work in multiple areas of the store in order to support the needs of the business.

• Role models established customer experience practices with internal and external customers
• Supports and embodies a positive store culture through honesty, integrity, and respect
• Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures
• Promotes credit and loyalty programs
• Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards
• Accurately processes and prepares merchandise for the sales floor following company procedures and standards
• Initiates and participates in store recovery as needed throughout the day
• Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store
• Provides and accepts recognition and constructive feedback
• Adheres to all labor laws, policies, and procedures
• Supports and participates in store shrink reduction goals and programs
• Participates in safety awareness and maintains a safe environment
• Other duties as assigned

Who We’re Looking For: You.

• Possesses excellent customer service skills
• Able to work a flexible schedule to support business needs
• Possesses strong communication and organizational skills with attention to detail
• Capable of multi-tasking
• Able to respond appropriately to changes in direction or unexpected situations
• Capable of lifting heavy objects with or without reasonable accommodation
• Works effectively with peers and supervisors
• Retail customer experience preferred

Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.

Address: 9106 Shops Way

Location: USA TJ Maxx Store 0776 Northborough MA

This position has a starting pay range of $15.00 to $15.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.