Retail Merchandise Associate

The TJX Companies, Inc.; Chicago (IL); On-site; USD 28,000 - 35,000; Full time

Job summary

A leading retail company seeks a customer-focused associate in Chicago. This role involves engaging with customers, maintaining store standards, and supporting various operational tasks. Ideal candidates will possess strong communication and organizational skills, with a preference for those with retail experience.

Qualifications

• Retail customer experience preferred.
• Ability to multi-task and adapt to changes.
• Flexible schedule to support store needs.

Responsibilities

• Deliver a highly satisfied customer experience by engaging with customers.
• Process customer purchases and returns accurately.
• Participate in store recovery and maintain cleanliness standards.

Skills

Customer service skills

Communication skills

Organizational skills

Teamwork

Attention to detail

Job description

Job Description:

Opportunity: Grow Your Career

Responsible for delivering a highly satisfied customer experience by engaging with customers, embodying customer experience principles, and maintaining a clean and organized store environment. Adheres to operational, merchandise, and loss prevention standards. May be cross-trained to work in multiple areas of the store to support business needs.

• Model established customer experience practices with internal and external customers
• Support and embody a positive store culture through honesty, integrity, and respect
• Accurately process customer purchases and returns, and give correct change
• Promote credit and loyalty programs
• Follow merchandising philosophies and standards, and prepare merchandise for sale
• Participate in store recovery and maintain cleanliness standards
• Provide and accept recognition and constructive feedback
• Adhere to labor laws, policies, and procedures
• Support store shrink reduction initiatives
• Maintain a safe environment and participate in safety awareness
• Perform other duties as assigned

Who We’re Looking For:

• Excellent customer service skills
• Flexible schedule to support store needs
• Strong communication and organizational skills with attention to detail
• Ability to multi-task and adapt to changes
• Ability to lift heavy objects with or without accommodation
• Effective teamwork with peers and supervisors
• Retail customer experience preferred