Retail Merchandise Associate

The TJX Companies, Inc.; Ann Arbor (MI); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a leading off-price retailer as a customer service associate in Ann Arbor. You will engage with customers, ensure a positive store culture, and maintain operational standards. Enjoy a supportive work environment with competitive pay and benefits.

Benefits

Associate Discounts

401(k) Contributions

Medical/Dental/Vision Insurance

Paid Parental Leave

Vacation

Sick Leave

Qualifications

• Retail customer experience is preferred.
• Can work a flexible schedule to meet business needs.
• Respond appropriately to changes or unexpected situations.

Responsibilities

• Deliver a highly satisfied customer experience.
• Maintain a clean and organized store environment.
• Support store shrink reduction initiatives.

Skills

Customer Service

Communication

Organizational Skills

Multi-tasking

Job description

At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers, or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx—you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer.

Job Description:

Opportunity: Grow Your Career

Responsible for delivering a highly satisfied customer experience by engaging and interacting with all customers, embodying customer experience principles, and maintaining a clean and organized store environment. Adheres to operational, merchandise, and loss prevention standards. May be cross-trained to work in multiple areas of the store to support business needs.

1. Model established customer experience practices with internal and external customers.
2. Support and embody a positive store culture through honesty, integrity, and respect.
3. Accurately ring customer purchases and returns, and give correct change according to procedures.
4. Promote credit and loyalty programs.
5. Maintain and follow merchandising standards and procedures.
6. Process and prepare merchandise for the sales floor following company standards.
7. Participate in store recovery and maintain cleanliness and organization of the sales floor and store.
8. Provide and accept recognition and constructive feedback.
9. Adhere to labor laws, policies, and procedures.
10. Support store shrink reduction initiatives.
11. Participate in safety programs and maintain a safe environment.
12. Perform other duties as assigned.

Who We’re Looking For: You.

1. Possess excellent customer service skills.
2. Can work a flexible schedule to meet business needs.
3. Have strong communication and organizational skills with attention to detail.
4. Capable of multi-tasking.
5. Respond appropriately to changes or unexpected situations.
6. Can lift heavy objects with or without reasonable accommodation.
7. Work effectively with peers and supervisors.
8. Retail customer experience is preferred.

Benefits:

Include associate discounts, EAP, smoking cessation, bereavement, 401(k) contributions, child care and cell phone discounts, pet and legal insurance, credit union, and referral bonuses. Eligible employees may also receive 401(k) match, medical/dental/vision insurance, HSA, FSA, life insurance, disability benefits, paid parental leave, holidays, vacation, sick leave, and insurance discounts. Benefits are subject to change and are provided according to plan terms. Contact your TJX representative for more information.

We offer a supportive work environment, competitive salary, and benefits. TJX is an equal opportunity employer and considers all applicants regardless of race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity, or status in any protected group. Reasonable accommodations are provided as required by law.

Applicants with arrest or conviction records will be considered for employment.

Address:

3635 Washtenaw Ave

Location:

USA Marshalls Store 0201 Ann Arbor MI

This position offers a starting pay of $13.00 to $13.50 per hour, based on skills, qualifications, and experience.