Retail Media Operations Analyst

Family Dollar Merchandising LLC; Chesapeake (VA); On-site; USD 67,000 - 75,000; Full time

Job summary

Family Dollar is seeking an Operations Specialist to serve as the operational backbone of the Chesapeake Media Group in Chesapeake, VA. You will oversee campaign operations, reporting, financial management, partner coordination, and process improvements to ensure on-time launches and compliant creative governance.

Your work will include financial reconciliation, revenue forecasting, KPI reporting, and cross‑functional collaboration with Sales, Merchandising, Marketing, and Finance to scale CMG

Qualifications

• Bachelor's degree or equivalent experience.
• 3–5 years of experience in retail media, digital media, media operations, CPG, agency, or marketing operations.
• Strong project management, analytical, and organizational skills, including financial reconciliation and revenue forecasting experience.
• Advanced Microsoft Excel and PowerPoint proficiency.
• Experience with Monday.com, Smartsheet, CRM, reporting platforms, and marketing technology preferred.
• Excellent communication skills and ability to influence cross-functional teams.

Responsibilities

• Oversee CMG and COOP financial tracking and reporting, including reconciliation and forecasting.
• Partner with Finance and Sales to ensure accurate billing and revenue recognition.
• Maintain revenue forecasts, sufficiency models, and budget trackers.
• Manage campaign intake, project timelines, and execution workflows from request through campaign completion.
• Coordinate execution across Sales, Merchandising, Marketing, Finance, Creative, and external media partners.
• Develop and maintain KPI dashboards, scorecards, and executive reporting.
• Partner Relationships: Operational lead for media partners.

Skills

Project management

Analytical

Organizational skills

Communication

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Excel

PowerPoint

Monday.com

Smartsheet

CRM

Reporting platforms

Job description

Candidates must be authorized to work in the United States without the need for current or future visa sponsorship. This is an onsite role in Chesapeake, VA. This role serves as the operational backbone of the Chesapeake Media Group (CMG), Family Dollar’s Retail Media Network. The position is responsible for campaign operations, reporting, financial management, partner coordination, process improvement, and creative governance. The Operations Specialist ensures campaigns are executed accurately, on time, and in alignment with supplier commitments while providing performance reporting, financial oversight, and operational support that enables CMG to scale efficiently.

Financial Operations & Revenue Management

• Oversee CMG and COOP financial tracking and reporting, including reconciliation and forecasting.

Reconciliation & Billing

• Partner with Finance and Sales to ensure accurate billing and revenue recognition.
• Reconcile campaign delivery, supplier commitments, insertion orders, and invoices.
• Identify billing discrepancies and under-delivery risks.

Forecasting & Budgets

• Maintain revenue forecasts, sufficiency models, and budget trackers.

Campaign Operations & Execution Intake & Planning

• Manage campaign intake, project timelines, and execution workflows from request through campaign completion.
• Ensure campaign requirements, targeting, budgets, creative assets, and approvals are complete before launch.

Execution & Quality Assurance

• Coordinate execution across Sales, Merchandising, Marketing, Finance, Creative, and external media partners.
• Monitor campaign readiness, pacing, delivery, and fulfillment across all media partners.
• Conduct quality assurance reviews of campaign setup, creative, targeting, and placements.

Issue Resolution & Documentation

• Resolve operational issues and communicate status updates to stakeholders.
• Maintain execution trackers and project management tools to ensure on-time launches.
• Maintain operational documentation and standard operating procedures.

Reporting & Performance Analytics

• Develop and maintain KPI dashboards, scorecards, and executive reporting.
• Manage campaign reporting calendars and supplier recap delivery.
• Validate reporting accuracy across partner platforms.
• Analyze campaign-level performance trends and recommend optimization opportunities (distinct from the revenue forecasting owned under Financial Operations).

Partner Management & Process Improvement

• Partner Relationships: Serve as operational lead for Epsilon, Neptune, Inmar, and future media partners.
• Support implementation of new CMG capabilities, technologies, and measurement solutions.

Systems & Process

• Maintain operational systems including Smartsheet, Monday.com, reporting tools, and CRM platforms.
• Identify workflow automation and process improvement opportunities.
• Maintain master planning and communications calendars.

Creative Governance & Brand Compliance

• Operational ownership extends to creative accuracy and compliance, ensuring assets meet Family Dollar brand standards before they reach a live campaign.
• Review campaign creative to ensure Family Dollar brand compliance.
• Coordinate COOP creative reviews and approvals.
• Maintain CMG/COOP style guides, templates, and creative standards.
• Ensure creative assets are delivered accurately and on schedule.

Minimum Requirements

• Bachelor's degree or equivalent experience.
• 3–5 years of experience in retail media, digital media, media operations, CPG, agency, or marketing operations.
• Strong project management, analytical, and organizational skills, including financial reconciliation and revenue forecasting experience.
• Advanced Microsoft Excel and PowerPoint proficiency.
• Experience with Monday.com, Smartsheet, CRM, reporting platforms, and marketing technology preferred.
• Excellent communication skills and ability to influence cross-functional teams.

Project Salary Range

• $67,000 - $75,250

Family Dollar is an equal opportunity employer and committed to recruiting, hiring, training, and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status.

We are committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities.

Full time

510 Volvo Parkway, Chesapeake, Virginia 23320

Customer Experience Family Dollar

Here, you’ll have the opportunity to connect with people every day — creating memorable experiences for our customers while also building a career that can take you anywhere.

Join our team and see where your journey can take you.

We’re invested in your health and wellness. That’s why we invest in perks, programs, and resources that help you at every stage of your life and career.