Retail Master Club Fitter - Key Holder

Golf Galaxy; Norwalk (CT); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Benefits package

Job summary

DICK’S Sporting Goods in Norwalk, CT is seeking an engaged team member to support golf services on the selling floor. You will greet athletes, offer fittings and repairs, maintain knowledge of products, and help communicate company golf standards.

As the point of contact for teammates and customers, you will assist with scheduling, training, and executing golf directives while upholding store policies and shrinkage goals.

Qualifications

• Availability including nights, weekends and holidays.
• Retail sales or customer-service experience preferred.
• Able to stand, bend, stoop, reach and lift 15–35 lbs repetitively.
• Able to stand or walk for extended periods (up to 4 hours).
• Comfortable working at heights using ladders or platforms.

Responsibilities

• Analyze golf sales reports to understand results and opportunities.
• Serve as point of contact for athletes and teammates on golf services.
• Provide golf services, fittings and repairs on the selling floor.
• Train teammates on services and selling techniques.
• Ensure store operations and scheduling align with company policies.

Skills

Flexible availability

Retail sales experience

Customer service oriented

Lift 15-35 lbs

Stand/walk long periods

Job description

At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

Overview

• Consistently analyzes Golf sales reports and data to understand business results and opportunities and communicating the results to the teammates.
• Establishes and maintains effective relationships with athletes and gains their trust and respect by using diplomacy and tact; ensures that athletes are greeted and acknowledged' offers customers assistance as needed or requested.
• Monitors the sales, customer service and operational efforts of the selling floor.
• Point of contact for athletes and teammates to provide golf services knowledge and communicating the company’s golf services standards.
• Maintains thorough knowledge of products and service, merchandise promotions, test merchandise and advertising.
• Manages store services sales by performing customer club fittings and repairs
• Responsible for training teammates on all aspects of services; specialized selling techniques, services technology, etc.
• Ensure department scheduling, workplace and daily teammate assignments are on task.
• Help communicate information to department teammates regarding Company initiatives, programs, promotions, services, etc.
• Assists the store management team with general supervision in the store accordance with Company policies and procedures including opening and closing the store and coverage as assigned - Key Carrier.
• Plans and executes all golf directives.
• Ensures the store is achieving shrinkage goal by partnering with teammates/management to set expectations on how to use merchandise for display and properly handle to ensure all is accounted for.
• Complies with all federal, state, and local regulations regarding store operations.
• All other tasks assigned by management.

Qualifications

• Flexible availability - including nights, weekend, and holidays.
• Prior retail sales experience (or customer-focused experience) preferred.
• Ability to stand, bend, stoop, reach, push, pull and lift up 15 to 35 lbs. items repetitively (up to 25 times per hour).
• Ability to work extended periods of time (up to 4 hours) standing or walking.
• Ability to work at heights greater than 4 feet with use of a ladder, aerial lifting device, or platform.

Targeted Pay Range: $19.50 - $28.50. Starting rate of pay may vary based on factors including, but not limited to, location, experience and position offered. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. DICK'S Sporting Goods complies with all state paid leave requirements. We also offer a generous suite of benefits. To learn more, visit www.benefityourliferesources.com.