Retail Manager - Softlines

Bass Pro Shops; Sevierville (TN); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k Retirement Savings

Paid Holidays

Paid Vacation

Paid Sick Time

Job summary

Bass Pro Shops in Sevierville, TN is seeking a Retail Manager (Softlines) to lead apparel, footwear and gifts departments, optimize assortment, pricing, inventory and customer service. You will hire, train and develop staff, maintain planograms, open/close the store and drive sales in line with company plans while delivering a legendary customer experience every day.

The role requires 3–5 years of retail management experience and strong financial acumen to meet budgets, coach teams, and

Qualifications

• Experience: Minimum of 3-5 years in Retail Management.
• Ability to supervise one or more Sales Departments (apparel, footwear and gifts).
• Ability to maintain planograms and pricing per Corporate Office directives.
• Strong customer service focus and staff development skills.
• Proficiency with PC-based software, POS and inventory management systems.

Responsibilities

• Supervise Sales Departments and ensure customer service standards.
• Meet or exceed financial plans and executeSales plans.
• Open and close the store; assume Manager on Duty responsibilities.
• Hire, train, schedule, coach and evaluate staff; manage performance.
• Promote programs including CLUB Membership, VOC and In-Store Pick-up.

Skills

Retail management

Customer service

Staff development

Financial planning

Interpersonal skills

Team leadership

POS systems

Inventory management

Tools

POS systems

Spreadsheets

Job description

POSITION SUMMARY:

The Retail Manager (Softlines) supervises one or more of the Sales Departments (apparel, footwear and gifts) within the store to include the merchandise presentation, inventory control, pricing, sales enhancements, staff selection and development and customer service activities.

ESSENTIAL FUNCTIONS:

• Supports a strong commitment to world class customer service and ensures a pleasant and productive shopping experience for all customers.
• Meets or exceeds all financial plans as set by the Company.
• Executes all Sales plans as directed by the Company.
• Opens and Closes the Store.
• Obtains "Manager on Duty" responsibilities.
• Maintains planograms as set by the Corporate Office.
• Staff the Departments with "service" oriented associates; participates in interviewing and selection, coordinates training, prepares / approves performance appraisals, recommends merit / promotional increases, prepares weekly work schedules, coaches, and motivates associates to promote positive customer relations and a productive team-oriented work environment.
• Resolves customer and associate issues.
• Carries out Supervisory responsibilities in accordance with the Company’s policies and applicable laws, including interviewing, hiring & training, planning, assigning and directing work; measuring and evaluating performance; rewarding and disciplining associates; addressing complaints and resolving problems.
• Provides a legendary experience for every customer, every time by assisting customers in making buying decisions by: identifying and evaluating customers' needs, making product recommendations based off of this analysis, promoting programs including, but not limited to CLUB Membership, VOC and In-Store Pick-up.

EXPERIENCE/QUALIFICATIONS:

• Experience: Minimum of 3-5 years in Retail Management, with responsibility for one or more Sales Departments.

KNOWLEDGE, SKILLS, AND ABILITY:

• Ability to calculate figures and amounts such as discounts, commissions, and percentages
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Ability to interpret a variety of other financial, legal, and technical information
• Ability to read and analyze certain reports. Ability to write reports and business correspondence
• Ability to effectively present information and respond to questions from Managers, associates, customers and the public
• Ability to conduct meetings and presentations to groups
• Proficiency with PC-based word processing, spreadsheets, data-based management and electronic point of sale and inventory management systems
• Demonstrated strong interpersonal skills. Ability to establish and maintain effective working relationships with co-workers, associates, customers and with the Corporate Staff
• Demonstrated use of Team concept of Management

TRAVEL REQUIREMENTS:

• N/A

INDEPENDENT JUDGEMENT:

• Performs duties within scope of general company policies, procedures, and objectives. Analyzes problems and performs needs assessments. Uses judgment in adapting broad guidelines to achieve desired result. Regular exercise of independent judgment within accepted practices. Makes recommendations that affect policies, procedures, and practices.

PHYSICAL REQUIREMENTS:

• Regularly performs computer work, walks, and stands
• Occasionally sits and lifts up to 50 lbs.
• Occasionally ascend or descend ladders, stairs, step stools, etc.
• Occasionally operate machinery and/or power tools
• Occasionally operate motor vehicles or heavy equipment.
• Occasionally work in low or high temperatures
• Occasionally work in outdoor elements such as precipitation and wind.
• Occasionally work in noisy environments
• Occasionally work in hazardous conditions

Full Time Benefits Summary:

Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!

• Medical
• Dental
• Vision
• Health Savings Account
• Flexible Spending Account
• Voluntary benefits
• 401k Retirement Savings
• Paid holidays
• Paid vacation
• Paid sick time
• Bass Pro Cares Fund
• And more!

We will be accepting applications on an ongoing basis.

Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.

Reasonable Accommodations

Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.

If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at [e-mail].

Bass Pro Shops