Retail Manager - Softlines

Bass Pro Shops; Cary (NC); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Discount on merchandise

Medical benefits

Dental benefits

Vision benefits

401k retirement plan

Job summary

Bass Pro Shops is seeking a Retail Manager (Softlines) to supervise apparel, footwear and gifts departments, ensure strong presentation, and drive customer service excellence. You will manage staffing, training, and performance while supporting sales plans and inventory control.

The role emphasizes leadership, financial acumen, and a commitment to a world-class shopping experience for every customer.

Qualifications

• Minimum of 3–5 years in Retail Management with responsibility for one or more departments.
• Experience in leadership, training and performance development.
• Ability to analyze financial figures, discounts and planning data.

Responsibilities

• Supervise apparel, footwear and gifts departments and ensure strong visual presentation.
• Maintain planograms, inventory control and pricing as directed.
• Staff interviewing, selection, scheduling, coaching and performance reviews.
• Provide legendary customer service and drive sales initiatives like CLUB membership programs.

Skills

Retail management

Customer service

Staff development

Financial analysis

Leadership

Communication

Tools

Word processing

Spreadsheets

Data management

POS systems

Inventory management

Job description

POSITION SUMMARY:

The Retail Manager (Softlines) supervises one or more of the Sales Departments (apparel, footwear and gifts) within the store to include the merchandise presentation, inventory control, pricing, sales enhancements, staff selection and development and customer service activities.

ESSENTIAL FUNCTIONS:

• Supports a strong commitment to world class customer service and ensures a pleasant and productive shopping experience for all customers.
• Meets or exceeds all financial plans as set by the Company.
• Executes all Sales plans as directed by the Company.
• Opens and Closes the Store.
• Obtains "Manager on Duty" responsibilities.
• Maintains planograms as set by the Corporate Office.
• Staff the Departments with "service" oriented associates; participates in interviewing and selection, coordinates training, prepares / approves performance appraisals, recommends merit / promotional increases, prepares weekly work schedules, coaches, and motivates associates to promote positive customer relations and a productive team-oriented work environment.
• Resolves customer and associate issues.
• Carries out Supervisory responsibilities in accordance with the Company’s policies and applicable laws, including interviewing, hiring & training, planning, assigning and directing work; measuring and evaluating performance; rewarding and disciplining associates; addressing complaints and resolving problems.
• Provides a legendary experience for every customer, every time by assisting customers in making buying decisions by: identifying and evaluating customers' needs, making product recommendations based off of this analysis, promoting programs including, but not limited to CLUB Membership, VOC and In-Store Pick-up.

EXPERIENCE/QUALIFICATIONS:

• Experience: Minimum of 3-5 years in Retail Management, with responsibility for one or more Sales Departments.

KNOWLEDGE, SKILLS, AND ABILITY:

• Ability to calculate figures and amounts such as discounts, commissions, and percentages
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Ability to interpret a variety of other financial, legal, and technical information
• Ability to read and analyze certain reports. Ability to write reports and business correspondence
• Ability to effectively present information and respond to questions from Managers, associates, customers and the public
• Ability to conduct meetings and presentations to groups
• Proficiency with PC-based word processing, spreadsheets, data-based management and electronic point of sale and inventory management systems
• Demonstrated strong interpersonal skills. Ability to establish and maintain effective working relationships with co-workers, associates, customers and with the Corporate Staff
• Demonstrated use of Team concept of Management

TRAVEL REQUIREMENTS:

• N/A

INDEPENDENT JUDGEMENT:

• Performs duties within scope of general company policies, procedures, and objectives. Analyzes problems and performs needs assessments. Uses judgment in adapting broad guidelines to achieve desired result. Regular exercise of independent judgment within accepted practices. Makes recommendations that affect policies, procedures, and practices.

PHYSICAL REQUIREMENTS:

• Regularly performs computer work, walks, and stands
• Occasionally sits and lifts up to 50 lbs.
• Occasionally ascend or descend ladders, stairs, step stools, etc.
• Occasionally operate machinery and/or power tools
• Occasionally operate motor vehicles or heavy equipment.
• Occasionally work in low or high temperatures
• Occasionally work in outdoor elements such as precipitation and wind.
• Occasionally work in noisy environments
• Occasionally work in hazardous conditions

Full Time Benefits Summary:

Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!

• Medical
• Dental
• Vision
• Health Savings Account
• Flexible Spending Account
• Voluntary benefits
• 401k Retirement Savings
• Paid holidays
• Paid vacation
• Paid sick time
• Bass Pro Cares Fund
• And more!

We will be accepting applications on an ongoing basis.

Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.

Reasonable Accommodations

Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.

If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at [e-mail].

Bass Pro Shops