Retail Manager - Operations

Bass Pro Shops; Bristol (TN); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Paid holidays

Job summary

Bass Pro Shops in Bristol, TN is seeking a Retail Manager (Operations) to supervise the Front End and Receiving End, ensuring top-notch customer service, accurate inventory, pricing, and display standards.

You will lead hiring, training, and performance reviews, open/close the store, and drive sales plans while maintaining a safe, compliant work environment. This role emphasizes teamwork, associate development, and delivering a legendary shopping experience.

Qualifications

• Experience: 3–5 years in Retail Management with responsibility for one or more Sales Departments.
• Strong numerical and analytical abilities to interpret reports and financial data.
• Proficiency with PC-based word processing, spreadsheets, and POS/inventory systems.

Responsibilities

• Supervise Front End (customer service & cashiering) and Receiving End (inventory) operations, ensuring pricing, presentation, and customer service standards.
• Meet or exceed all financial plans and execute Sales plans as directed by the Company.
• Staff selection, training, performance appraisals, and scheduling; coach and motivate associates.
• Provide a legendary customer experience by identifying needs, making product recommendations, and promoting programs.

Skills

Retail Management

Customer Service

Staff Development

Financial Acumen

POS Systems

Tools

Inventory management software

Job description

POSITION SUMMARY:

The Retail Manager (Operations) will supervise the Front End (customer service & cashiering) and Receiving End (inventory) departments within the store to include the merchandise presentation, inventory control, pricing, sales enhancements, staff selection and development and customer service activities.

ESSENTIAL FUNCTIONS:

• Supports a strong commitment to world class customer service and ensures a pleasant and productive shopping experience for all customers.
• Meets or exceeds all financial plans as set by the Company.
• Executes all Sales plans as directed by the Company.
• Opens and Closes the Store.
• Obtains “Manager on Duty” responsibilities.
• Maintains planograms as set by the Corporate Office.
• Staff the Departments with “service” oriented associates; participates in interviewing and selection, coordinates training, prepares / approves performance appraisals, recommends merit / promotional increases, prepares weekly work schedules, coaches, and motivates associates to promote positive customer relations and a productive team-oriented work environment.
• Resolves customer and associate issues.
• Carries out Supervisory responsibilities in accordance with the Company’s policies and applicable laws, including interviewing, hiring & training, planning, assigning and directing work; measuring and evaluating performance; rewarding and disciplining associates; addressing complaints and resolving problems.
• Provides a legendary experience for every customer, every time by assisting customers in making buying decisions by: identifying and evaluating customers' needs, making product recommendations based off of this analysis, promoting programs including, but not limited to CLUB Membership, VOC and In-Store Pick-up.

EXPERIENCE/QUALIFICATIONS:

Experience: Minimum of 3-5 years in Retail Management, with responsibility for one or more Sales Departments.

KNOWLEDGE, SKILLS, AND ABILITY:

• Ability to calculate figures and amounts such as discounts, commissions, and percentages
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Ability to interpret a variety of other financial, legal, and technical information
• Ability to read and analyze certain reports
• Ability to write reports and business correspondence
• Ability to effectively present information and respond to questions from Managers, associates, customers, and the public
• Ability to conduct meetings and presentations to groups
• Proficiency with PC-based word processing, spreadsheets, data-based management and electronic point of sale and inventory management systems
• Demonstrated strong interpersonal skills
• Ability to establish and maintain effective working relationships with co-workers, associates, customers and with the Corporate Staff
• Demonstrated use of Team concept of Management

TRAVEL REQUIREMENTS:

N/A

INDEPENDENT JUDGEMENT:

Performs duties within scope of general company policies, procedures, and objectives.

Analyzes problems and performs needs assessments.

Uses judgment in adapting broad guidelines to achieve desired result.

Regular exercise of independent judgment within accepted practices.

Makes recommendations that affect policies, procedures, and practices.

PHYSICAL REQUIREMENTS:

• Regularly performs computer work, walks, and stands
• Occasionally sits and lifts up to 50 lbs.
• Occasionally ascend or descend ladders, stairs, step stools, etc.
• Occasionally operate machinery and/or power tools
• Occasionally operate motor vehicles or heavy equipment.
• Occasionally work in low or high temperatures
• Occasionally work in outdoor elements such as precipitation and wind.
• Occasionally work in noisy environments
• Occasionally work in hazardous conditions

Full Time Benefits Summary:

• Medical
• Dental
• Vision
• Health Savings Account
• Flexible Spending Account
• Voluntary benefits
• 401k
• Retirement Savings
• Paid holidays
• Paid vacation
• Paid sick time
• Bass Pro Cares Fund And more!

Bass Pro Shops About Bass Pro Shops:

Bass Pro Shops is North America’s premier outdoor and conservation company. Founded in 1972 when avid young angler Johnny Morris began selling tackle out of his father’s liquor store in Springfield, Missouri, today the company provides customers with unmatched offerings spanning premier destination retail, outdoor equipment manufacturing, world-class resort destinations and more. In 2017 Bass Pro Shops joined forces with Cabela’s to create a “best‑of‑the‑best” experience with superior products, dynamic locations and outstanding customer service. Bass Pro Shops also operates White River Marine Group, offering an unsurpassed collection of industry‑leading boat brands, and Big Cedar Lodge, America’s Premier Wilderness Resort. Under the visionary conservation leadership of Johnny Morris, Bass Pro Shops is a national leader in protecting habitat and introducing families to the outdoors and has been named by Forbes as “one of America’s Best Employers.”

Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.

Reasonable Accommodations Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.

If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at [e-mail].