Retail Manager - Custom Framing (Full Time)

The Michael's Companies; Northern (KY); Hybrid; USD 23,000 - 32,000; Full time

Job summary

The Michaels Companies store in Cedar Knolls, NJ is seeking a proactive Store Lead to coach a team of framers, develop customer relationships, and drive high-quality custom framing solutions. You will collaborate with the Store Manager to plan workloads, coach selling behaviors, and ensure adherence to SOPs, safety, and company standards while achieving KPIs.

Ideal candidates bring previous custom framing experience, retail management background, and proven ability to lead a sales team, with a

Qualifications

• Basic computer skills.
• Previous custom framing experience preferred.
• Retail management experience preferred.
• Experience leading a sales team preferred.

Responsibilities

• Lead and coach a team of framers to build customer relationships while creating framing solutions.
• Drive custom framing sales and assist customers in creating memorable framing solutions.
• Plan workload with the Store Manager to meet KPI targets and ensure on-time delivery of framing work.
• Participate in interviewing, onboarding, and coaching of new team members and support Talent Development initiatives.
• Ensure SOP adherence and safe operating environment, and handle store operations as MOD when required.

Skills

Basic computer skills

Retail management experience

Experience leading a sales team

Custom framing experience

Job description

Store - Cedar Knolls, NJ

Lead and coach a team of framers who focus on building customer relationships while creating a framing solution for their art. Drive custom framing sales. Assist customers in creating a memorable framing solution for their art.

Major Activities

• Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOP’s) and Company programs to ensure compliance to applicable laws and requirements.
• Ensure execution of Company policies and standards.
• Hold team accountable for store conditions and results.
• Develop and coach the team selling behaviors.
• Leads the delivery of high-quality custom framing solutions to our customers on time by planning workload in partnership with the Store Manager.
• Achieve your KPI’s and manage the framing team to achieve their role KPI’s.
• Review sales and production workload and build plans and sales floor time for networking.
• Manage and execute the inventory management processes as assigned.
• Manage and execute shrink and safety programs.
• Serve as Manager on Duty (MOD).
• Assist with interviewing, on-boarding, coaching, observing and training of new Team members; support with Talent Development activities; participate in Performance Mgmt. activities of your team; utilize the leadership competencies for continued self-development.
• Partners with MOD’s daily on the expectations of framing and other framers.
• Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization’s vision and values; projects a positive image and serves as a role model for others.
• Participate in the truck un-load and stocking processes to ensure truck standards are followed and completed within budget.
• Follow Standard Operating Procedures (SOPs) and Company programs and ensure a safe environment.
• Acknowledge customers, help locate product and provide solutions.
• Assist with Omni channel processes.
• Other duties as assigned.

Minimum Type of experience the job requires

Basic computer skills

Preferred Type of experience the job requires

• Previous custom framing experience is preferred.
• Retail management experience.
• Experience leading a sales team.

Physical Requirements

• Regular bending, lifting, carrying, reaching and stretching.
• Ability to move throughout the store.
• Ability to remain standing for long periods of time.
• Lifting heavy boxes and frames and accessing high shelves by ladder or similar equipment.

Work Environment

Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press ; work hours include nights, weekends and early mornings.

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job. Total Base Pay Range for this Position: $16.75 - $22.60. This position may be eligible for overtime compensation in accordance with state and local laws.

At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.comandMichaels.ca.The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visitwww.michaels.com.

Michaels offers a range of benefits to support team members and their families. Depending on position and eligibility, team members may have access to a 401(k) with employer match, an Employee Assistance Program, medical, dental, and vision coverage, telemedicine services, flexible spending accounts, commuter benefits, tuition assistance, adoption assistance, and various voluntary insurance options.

All team members enjoy everyday perks such as employee discounts and access to partner discount programs.

For a summary of benefits, visit the Michaels Benefits at a Glance page.

For additional information regarding benefits, visit MIKBenefits.com.

Michaels is an Equal Opportunity Employer.

We are here for all Team Members and all customers to create, innovate and be better together.

Michaels is committed to the full inclusion of all qualified individuals.

In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).

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We put people first We do the right thing We’re always improving our craft We hold ourselves accountable We’re better together

At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more.

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