Retail Manager- CLUB Membership

Bass Pro Shops; Town of Clifton Park (NY); On-site; USD 58,000 - 79,000; Full time

Job summary

Join a dynamic retail environment where you can inspire exceptional customer experiences and lead a passionate team. As a Retail Manager for a renowned outdoor retail brand, you will play a pivotal role in enhancing customer loyalty through the CLUB program. This position offers the opportunity to develop your leadership skills while fostering a culture of collaboration and excellence. You will be responsible for driving sales, coaching team members, and implementing strategies to elevate customer satisfaction. If you thrive in a fast-paced setting and are passionate about outdoor activities, this role is perfect for you!

Qualifications

• 2-4 years of experience in Sales, Management, or Leadership roles.
• Strong interpersonal skills and ability to build relationships.

Responsibilities

• Oversee and drive the CLUB credit program and customer experience.
• Lead training and development initiatives for store leadership.

Skills

Customer Service Excellence

Leadership

Coaching and Training

Multi-tasking

Analytical Skills

Relationship Building

Education

High School Diploma or Equivalent

Tools

PC-based word processing

Spreadsheets

Inventory Management Systems

Job description

Pay Range: $58,458.00 - $79,000.00

POSITION SUMMARY:

This Retail Manager position for our Bass Pro Shops and Cabela’s CLUB program is a unique position in our retail locations. The Bass Pro Shops and Cabela’s CLUB is a comprehensive customer loyalty program that allows customers to better connect with our company and the outdoors. As a salaried member of the leadership team your day will vary from your primary role of overseeing and driving the Bass Pro Shops and Cabela's CLUB credit program and CLUB customer experience culture throughout the store, to supporting the entire team during your Manager on Duty shifts.

Our most successful CLUB Membership Managers are those who:

• Inspire others to deliver an outstanding CLUB Customer Service Experience every time
• Influence others by building strong and trusting relationships through collaborative efforts
• Are servant leaders at heart and passionate about the team, always remaining transparent, empathetic, and honest
• Are passionate about being a coach and trainer to store leadership, peers, and outfitters throughout the store; being a coach of coaches
• Are great at multi-tasking and love working in a fast-paced, ever-changing environment
• Are metrics and compliance driven; always striving to improve results and resilient when faced with setbacks

ESSENTIAL FUNCTIONS:

Customer Experience

• Consistently exemplifies outstanding CLUB Customer Service Experience standards by incorporating CLUB exclusive benefits into conversations. Promotes current CLUB cost savings programs to our customers by effectively merchandising and signing products for higher visibility.
• Actively listens to customers to address questions and concerns regarding the CLUB program. Develops and implements strategies to improve the CLUB customer experience.
• Serves as the primary CLUB liaison to ensure the retail leadership team and all outfitters are knowledgeable regarding current CLUB promotions and programs available to our customers
• Collaborates with internal and external partners to execute successful onsite and offsite events representative of the Bass Pro Shops and Cabela’s CLUB brand standards

Influential Leader and Trainer

• Build strong and collaborative relationships with the General Manager, fellow managers, and outfitters to gain credibility and influence.
• Motivates and inspires outfitters by giving them the tools and training to be confident in their approach leading to success with referrals.
• Leads by example, serves as a role model and coach for peers and outfitters.
• Facilitates CLUB 101 training with all new Outfitters during the onboarding process, creating a fun and engaging learning environment.
• Supports Outfitter recognition by implementing the Members Only program and creating store level CLUB recognition and engagement initiatives to build a CLUB culture. Regularly recognizes others' contributions and successes in getting CLUB referrals.

Builds Great Talent

• Creates a strategy around recruiting and retaining great talent. Forward thinking; sees the value of hiring the right CLUB Outfitters and building strong teams. Leverages tools and resources available to recruit and retain hourly CLUB Outfitters.
• Promotes a positive outfitter centric culture focused on developing self and others. Provides timely, honest feedback, coaching and guidance for underperforming outfitters, creating an individualized development plan for improvement.

Compliance and Analytics

• Designs and executes strategies to help meet key CLUB metrics. Reviews and analyzes CLUB reporting daily for key performance metrics. Partners with General Manager to develop and lead execution of corrective action plan for improving key metrics being missed.
• Executes all Bass Pro Shops and Cabela’s CLUB operational and compliance programs. Coordinates and improves execution of all department functions to further drive performance and compliance. Successfully executes all training, communication, account servicing, marketing material, and payments at the retail store.
• Serves as the leader for the CLUB instant issuance process including training others on all inventory management procedures.

EXPERIENCE/QUALIFICATIONS:

• Minimum Degree Required: High School Diploma or Equivalent
• Years of experience: 2 to 4+ years Sales, Management, or Leadership Experience

KNOWLEDGE, SKILLS, AND ABILITY:

• Ability to calculate figures and amounts such as discounts, commissions, and percentages.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret a variety of other financial, legal, and technical information.
• Ability to read and analyze certain reports. Ability to write reports and business correspondence.
• Ability to effectively present information and respond to questions from Managers, associates, customers, and the public.
• Ability to conduct meetings and presentations to groups.
• Proficiency with PC-based word processing, spreadsheets, data-based management and electronic point of sale and inventory management systems.
• Demonstrated strong interpersonal skills. Ability to establish and maintain effective working relationships with co-workers, associates, customers and with the Corporate Staff.
• Demonstrated use of Team concept of Management