Retail Manager - CLUB Membership

Bass Pro Shops; Saint Charles (MO); On-site; USD 50,000 - 70,000; Full time

Job summary

Bass Pro Shops is seeking a Retail Manager for their CLUB Membership program. This role involves overseeing customer service, leading team training, and driving the CLUB credit program while fostering a positive retail environment. Ideal candidates will have management experience and strong interpersonal skills.

Benefits

Discounts

Medical benefits

Dental benefits

Vision benefits

401k

Paid holidays

Vacation

Sick leave

Qualifications

• 2-4+ years in sales, management, or leadership.
• Strong interpersonal and team management experience.

Responsibilities

• Oversee and drive the CLUB credit program and customer experience.
• Conduct CLUB 101 training for new Outfitters.
• Monitor and analyze CLUB metrics.

Skills

Financial calculation skills

Problem-solving

Data analysis

Report writing

Communication

Presentation skills

Interpersonal skills

Team management

Education

High School Diploma or Equivalent

Tools

PC software

POS systems

Job description

Join to apply for the Retail Manager - CLUB Membership role at Bass Pro Shops

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POSITION SUMMARY:

This Retail Manager position for our Bass Pro Shops and Cabela’s CLUB program is a unique role in our retail locations. The CLUB is a comprehensive customer loyalty program that connects customers with our brand and the outdoors. As a salaried leadership team member, your responsibilities include overseeing and driving the CLUB credit program and customer experience culture storewide, as well as supporting the team during Manager on Duty shifts.

Our most successful CLUB Membership Managers are those who:

• Inspire others to deliver outstanding CLUB Customer Service every time
• Build strong, trusting relationships through collaboration
• Are servant leaders, transparent, empathetic, and honest
• Are passionate coaches and trainers for store leadership, peers, and outfitters
• Thrive in a fast-paced, changing environment
• Are metrics-driven and resilient in setbacks

ESSENTIAL FUNCTIONS:

Customer Experience

• Exemplify outstanding CLUB Customer Service standards, promoting benefits and visibility
• Address customer questions and develop strategies to enhance their experience
• Serve as the CLUB liaison, ensuring team knowledge of current promotions
• Coordinate internal and external events aligned with brand standards

Leadership and Training

• Build relationships with leadership and outfitters to influence and motivate
• Lead by example and serve as a role model
• Conduct CLUB 101 training for new Outfitters
• Implement recognition programs to foster a CLUB culture

Talent Development

• Develop strategies for recruiting and retaining talent
• Foster a positive, development-focused culture
• Provide coaching and feedback for performance improvement

Compliance and Analytics

• Monitor and analyze CLUB metrics, develop corrective actions
• Ensure operational and compliance standards are met
• Manage CLUB instant issuance and inventory processes
• Perform other duties as assigned

QUALIFICATIONS:

• High School Diploma or Equivalent
• 2-4+ years in sales, management, or leadership

SKILLS AND ABILITIES:

• Financial calculation skills
• Problem-solving and data analysis
• Report writing and communication
• Presentation skills
• Proficiency with PC software and POS systems
• Strong interpersonal skills
• Team management experience

OTHER REQUIREMENTS:

• Travel as needed for training and events
• Physical ability to perform various tasks including lifting up to 50 lbs
• Work in retail environment, including outdoor conditions

BENEFITS:

Full-time benefits include discounts, medical, dental, vision, HSA, FSA, voluntary benefits, 401k, paid holidays, vacation, sick leave, and more.

Bass Pro Shops is an equal opportunity employer. Reasonable accommodations are available for qualified individuals with disabilities. Contact [e-mail] for assistance.