Retail Manager - Cheyney University

Austin Grill LLC; Pennsylvania; On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health/Dental/Vision

401(k) matching

Paid Time Off

Tuition Reimbursement

Employee Referral Program

Discounts on Hotels and Travel

Job summary

Austin Grill LLC is looking for a Retail Manager at Cheyney University in Pennsylvania. In this role, you will manage daily operations, oversee food and supplies orders, and ensure staff training for exceptional customer service.

The ideal candidate has at least 2 years of management experience in contract food service, strong communication skills, and the ability to thrive in a dynamic environment. Competitive benefits include health insurance, 401(k) matching, and paid time off.

Qualifications

• At least 2 years of management experience at a contract food service account.
• Excellent verbal and written communication skills.
• Ability to function well in a high-paced and at times stressful environment.

Responsibilities

• Oversee daily store operations, including staffing and compliance.
• Boost sales, meet targets, and manage inventory effectively.
• Recruit, train, and supervise staff for exceptional service.

Skills

Management experience

Customer service skills

Communication skills

Organizational skills

Job description

Overview

The Retail Manager at Cheyney University oversees critical cash operations, managing food and supplies orders, executing menus, and maintaining secure receipt storage. They play a pivotal role in planning future menus, ensuring financial control over product usage, and implementing safety programs. Working in collaboration with the Food Service Director, the Retail Manager actively supports high client satisfaction, fosters positive associate relations, and helps achieve both company and client financial goals.

Responsibilities

• Oversee daily store operations, including staffing and compliance.
• Boost sales, meet targets, and manage inventory effectively.
• Recruit, train, and supervise staff for exceptional service.
• Prioritize customer service and resolve issues promptly.
• Control expenses, manage the budget, and optimize profitability.
• Ensure adherence to policies, laws, and safety regulations.

Physical Requirements – Retail Manager

• Ability to stand and walk for extended periods of time (up to 8–10 hours per shift).
• Frequent bending, stooping, reaching, and lifting to perform service and operational duties.
• Must be able to lift, push, or pull up to 25–30 pounds regularly and occasionally up to 50 pounds.
• Manual dexterity to handle kitchen equipment, point‑of‑sale systems, and office technology.
• Ability to work in a fast‑paced food service environment, including exposure to hot surfaces, sharp objects, and varying temperatures (kitchen, dining room, and storage areas).
• Adequate vision, hearing, and verbal communication to interact with team members, guests, and vendors.
• Flexibility to work varying shifts, including early mornings, evenings, weekends, and holidays as business needs require.

Qualifications

• At least 2 years of management experience at a contract food service account.
• Experience working at a college/university is preferred.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Ability to function well in a high‑paced and at times stressful environment.
• Fast‑paced, dynamic college dining environment with multiple retail locations.
• Frequently works in both office and food service settings (e.g., kitchens, cafés, serving areas).
• Regularly required to stand, walk, sit; use hands to finger, handle, or feel; talk or hear; and taste or smell.
• The employee is frequently required to reach with hands and arms.
• The employee must occasionally lift and/or move up to 25 pounds.
• Frequent use of hands for computer work, documentation, and communication.

Competitive Benefits

• Health/Dental/Vision
• Paid Time Off
• 401(k), matched up to 4%
• Short and Long Term Disability
• Tuition Reimbursement
• Employee Referral Program
• Pet Insurance
• Discounts: Hotels, Travel, Tickets, Restaurants
• Employees and their relatives are eligible for a discounted meal plan at any of our HBCU client locations while they are attending school.

Who We Are

Cheyney University, a historically Black university located in Cheyney, Pennsylvania, USA.

Equal Opportunity

We are an equal opportunity employer and value diversity. All employment decisions are made based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status under applicable federal, state, or local laws.