RETAIL MANAGER, CAFE

AECOM; Milwaukee (WI); On-site; USD 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a dynamic Retail Manager to enhance operational success in a healthcare setting. This role involves supporting the Director of Food & Nutrition by ensuring adherence to guidelines and motivating staff to deliver exceptional customer service. The ideal candidate will have a strong background in retail management, particularly within healthcare or food service environments. You will be responsible for driving sales, managing daily operations, and training staff to maintain high standards. Join a dedicated team and make a significant impact in providing quality service to clients and customers.

Qualifications

• 2 years of retail management experience in healthcare or related fields.
• Proficient in MS Office and cash retail operations.

Responsibilities

• Manage daily operations and staff training for retail services.
• Interact with the executive chef and oversee cash controls.

Skills

Retail operational management

Customer service

Cash handling

Staff training and development

Sales driving

Education

Associate's degree

Tools

MS Office (Word, Excel, PowerPoint, Outlook)

Job description

TouchPoint

Salary:

Other Forms of Compensation:

Reports To: Director of Food & Nutrition

Schedule: Full time; Monday through Friday with rotating weekends. Hours vary on operation needs. The unit closes by 7:30pm.

TouchPoint, Support Services, provides customer focused support services. As specialists, we perform services including healthcare housekeeping, management in laundry processing, patient transportation, and food service. TouchPoint is a compilation of the most committed and talented individuals working in the industry today. Our dedication to quality, exceptional customer service, and unequivocal results allow us to provide the best outcomes to our clients.

Job Summary

As a Retail Manager, you will be responsible for supporting the Director of Food & Nutrition in the overall success of the operation. This includes adhering to the client’s culture and guidelines, the Health Departments regulations, and company’s standards & policies. This position also motivates, trains, develops, and directs all employees to accomplish the objectives of the operation to the satisfaction of the customers and client.

We are looking for a high energetic individual who possesses the skills to drive sales. The retail manager must direct staff to provide scheduled retail services in accordance with corporate policies. They will also train staff in customer service, cashier skills as well as safety, interact frequently with customers to determine satisfaction level, and provide service recovery if necessary. Implements and maintains cash handling standards as outlined in the corporate Policies and Procedures Manual to eliminate theft of services or Company funds.

Essential Duties and Responsibilities:

1. Manages the day-to-day service of the operation.
2. Interacts with executive chef daily to assist in production.
3. Plans and supervises special functions, maintains cash controls and payroll records, and oversees the hiring of frontline team members.
4. Directs and trains staff to provide scheduled retail services.
5. Completes all daily, weekly, or monthly reports.
6. Implements corporate programs as directed by the Director of Food & Nutrition and/or Regional Director.
7. Additional duties as assigned.

Qualifications:

1. 2 years of retail operational management experience preferably in a hospital or healthcare setting.
2. Experience in restaurants, hotels, corporate dining, education, military, health care, and/or related food service operations.
3. Retail marketing experience is preferred.
4. Experience with cash retail operations.
5. Culinary experience a plus.
6. Proficient computer skills and knowledge of MS Office products, including Word, Excel, PowerPoint, Outlook, and internet.
7. Associates degree is preferred.

Apply to TouchPoint today!

TouchPoint is a member of Compass Group USA.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

Applications are accepted on an ongoing basis.

Touchpoint maintains a drug-free workplace.

Req ID: 1413052