Retail Manager

hbtbank; Peoria (IL); On-site; USD 55,000 - 85,000; Full time

Job summary

Heartland Bank and Trust Company is seeking a Retail Manager to lead branch teams, drive sales, and ensure exceptional customer experiences within local communities.

The role emphasizes coaching staff, maintaining strong product knowledge, and aligning branch activities with strategic goals. A focus on compliance, community engagement, and ongoing staff development is essential for success in this position.

Qualifications

• Associate’s Degree in related Curriculum with minimum 3 years in banking, sales/marketing, or retail.
• Sales experience or equivalent combination of education and experience preferred; leadership experience is valued.

Responsibilities

• Attracts, retains, and supports the career development of retail team members.
• Develop and foster relationships with key customers and prospects within the community.
• Demonstrate an excellent customer experience, engaging customers by name, in a friendly professional manner.
• Coach and mentor retail staff through frontline training to follow policies and procedures, promote compliance with auditing standards, and minimize risk of fraud.
• Maintain a well-developed working knowledge of the Bank's products and services.
• Lead and drive successful sales and service initiatives.
• Facilitate and support sales meetings and daily huddles.
• Coordinate and perform retail duties including customer transactions, opening and servicing deposit accounts, and consumer lending.
• Collaborate with Retail Support Manager and other lines of business to align branch efforts with the bank's strategic direction.

Skills

Leadership

Customer relationships

Sales acumen

Policy compliance

Education

Associate's Degree in related Curriculum

Job description

A Brief Overview

The Retail Manager develops business, people, and accomplishes goals to drive top performance of the branch. They collaborate with other lines of business to maximize growth opportunities within the communities they serve. Ensures optimal customer experiences, efficient operations, and support of bank initiatives within the branch.

What you will do

• Attracts, retains, and supports the career development of retail team members.
• Develop and foster relationships with key customers and prospects within the community.
• Demonstrate an excellent customer experience, engaging customers by name, in a friendly professional manner.
• Coach and mentor retail staff through frontline training to follow policies and procedures, promote compliance with auditing standards, and demonstrate sound judgement to minimize the risk of fraud.
• Maintain a well-developed working knowledge of the Bank's products and services.
• Lead and drive successful sales and service initiatives.
• Facilitate and support sales meetings and daily huddles.
• Coordinate and perform retail duties including customer transactions, opening and servicing deposit accounts, and consumer lending.
• Collaborate with Retail Support Manager and other lines of business to align branch efforts with the strategic direction of Heartland Bank.

Other Qualifications/Requirements

• Participate in bank and community initiatives.
• Associate’s Degree in related Curriculum and minimum 3 years banking, sales/marketing, retail, sales associate preferred or equivalent combination of education and experience.
• Minimum 1 year leadership preferred or equivalent combination of education and experience.
• Must comply with all requirements of the SAFE Act required.
• Obtain a Unique Identifier from the NMLS required.

Who We Are

Heartland Bank and Trust Company is headquartered in Bloomington, Illinois. With 70+ locations throughout Illinois and Eastern Iowa, Heartland continues to grow and is committed to preserving strong ties to our communities, customers, employees, and shareholders.

Heartland Bank’s mission is “create value for the customer, earn a profit for the Bank, and have fun doing it!” At Heartland, employees have the opportunity to make a difference every day.

What We Offer

At Heartland Bank, we offer a competitive benefits package to provide you with peace of mind. Click here to learn more about what benefits we have to offer.

Physical Demands

• Regularly: Standing, Feeling/Touching, Talking, Hearing, Vision - close peripheral, depth
• Frequently: Sitting, Walking, Grasping/Reaching - with arms and hands, Repetitive Motions
• Occasionally: Climbing and/or Balancing, Stooping, Kneeling, Crouching, and/or Crawling, Lifting (50 lbs.)

Equal Opportunities and Accommodations Statement

Heartland Bank is deeply committed to creating a workplace where inclusion is not only valued but prioritized. We’re proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, disability, age, or any other non-merit based or legally protected grounds.

Salary Disclaimer

The salary range represents the range of possible compensation at the time of posting. Heartland Bank considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate’s work experience, education/training, key skills, and internal equity.

The salary range minimum, midpoint, and maximum listed above represent a full range of career compensation growth over time in this position and pay grade. Starting pay typically starts between minimum and midpoint upon hire. The Bank offers compensation growth opportunities within its career architecture.