Retail Manager

WeTheHobby; Kissimmee (FL); On-site; USD 72,000 - 87,000; Full time

Job summary

WeTheHobby is expanding our in-store team in Kissimmee, FL, delivering a premium hobby experience. The role focuses on sales, customer engagement, and brand representation within a shop-in-shop concept.

Ideal candidates are passionate about sports cards and collectibles, with strong communication and a willingness to work non-traditional hours. On-site position with competitive compensation and training opportunities.

Qualifications

• Knowledge of sports, collectibles, and live-selling platforms is strongly preferred.
• Excellent verbal communication skills with coworkers, customers, and partners.
• Exceptional attention to detail when dealing with product and store appearance.
• Strong interpersonal skills with a focus on building and cultivating relationships.
• Strong problem-solving skills with sound judgement and the ability to de-escalate customer concerns.
• Basic computer proficiency and comfort learning new platforms and tools quickly.
• Passion for customer experience and a mindset focused on service excellence.
• Willing and able to work non-traditional business hours (nighttime/weekends).
• Growth-oriented mindset and ability to accept coaching and constructive feedback.
• Hospitality experience a plus.
• Experience with product listings, e-commerce, or social commerce a plus.
• Experience with buying/selling cards or collectibles a plus.

Responsibilities

• Maintain a welcoming environment, protect inventory, and deliver professional customer service.
• Sustain a motivated and engaging team at your shop using the Championship Mentality.
• Be authentically you and act as a positive brand representative.
• Greet customers with enthusiasm and engage in conversation about the hobby.
• Become a brand and product expert to expand trust and build relationships.
• Share product knowledge including new releases.
• Understand customer questions about products not in inventory.
• Ask questions and listen actively to tailor recommendations.
• Suggest products matching needs and highlight sales and loyalty programs.
• Drive awareness of WeTheHobby live-streams and social content.
• Understand shopper types, trends and demand to curate experiences.
• Maintain presentation and appeal of the shop.
• Manage inventory reception and stock levels.
• Execute sales and referral strategies with top-shelf service.
• Craft premium experiences for hobbyists and collectors, meeting unique needs.
• Provide personalized service and referrals to VIP program.
• Help build a loyal, engaged collector community.
• Act as team captain when leadership is present or absent.

Tools

POS systems

Job description

About WeTheHobby

WeTheHobby is a leading collectibles and sport media company with global reach, partnering closely with companies such as: Topps, Wizards of The Coast/Hasbro, Upper Deck, The Pokémon Company and MORE – delivering premium in-person and digital experiences for collectors from all walks of life.

We value creativity, diversity, innovation, dedication, and our communities.

Now, WeTheHobby is coming to YOUR community to build our roster!

Our work environment includes strong upward mobility opportunities, a team that cares about one another, and a welcoming and inclusive culture.

WeTheHobby has partnered with a big-box retailer to be part of an industry-changing “shop-in-a-shop” concept at the Kissimmee, FL location. Our team will operate within our retail partners stores focused solely on curating an unmatched educational and entertaining experience for all who visit our shop.

The model you will execute is successful today at our flagship sports card lounge in Rochester, NY. As a benefit to the position, you will spend a company-sponsored “training camp” week at our thoughtfully designed space where collectors shop, learn, and connect (not just buy). You’ll learn about who we are, what we do and why we do it with a relentless focus on the customer experience. More importantly, our training camp will prepare you to be a part of our championship-level team.

Since our inception in 2021, WeTheHobby has grown dramatically (and profitably) with over 250 full-time staff and 750,000+ followers across our social and marketplace channels. We operate at the intersection of entertainment, sports, and eCommerce, revolutionizing the way fans engage with sports cards. If you thrive in sales-driven environments and understand the power of entertainment to drive commerce, this is the role for you!

See us in action on Whatnot: https://www.whatnot.com/user/wethehobby

See us in action on Fanatics Live: https://www.fanatics.live/shops/www.fanatics.live/shops/we-the-hobby

Find us on social: @wethehobby (Instagram, Twitter, YouTube, TikTok, Facebook)

About The Role

We are a team of energetic, motivated and engaging sales professionals that are focused on raising the bar in sports, collectibles, and entertainment. This new team will directly influence revenue expansion, customer trust, and brand reputation. The opportunities for growth with WeTheHobby beyond this initial draft position are endless!

The ideal candidate has a passion for, and knowledge of “The Hobby” (collectibles/trading cards) that they enjoy sharing with others. They possess a muscle of customer-curiosity, or a genuine desire to speak with customers to learn how we can grow the hobby together and make WeTheHobby the best version of ourselves. This knowledge and care for the customer experience are only matched by their authenticity and yes attitude!

All team members will drive revenue via sales and referrals, aim to enhance the fan experience through the power of collecting, and act as a brand ambassador for WeTheHobby within their assigned retail location. This role is on-site in Kissimmee, FL .

Come join a forward-thinking team, raising the standards of sports collectibles and playing a major role in an explosive and exciting industry of social commerce.

What You’ll Do

• Employees are responsible for maintaining a welcoming environment, protecting inventory, and delivering professional customer service.


• Help sustain a motivated and engaging WeTheHobby team at your shop utilizing the Championship Mentality.


• Be authentically you!


• Act as a positive, professional representative of the WeTheHobby brand.


• Greet customers with enthusiasm and engage in conversation about the hobby.


• Become a brand and product expert to expand trust and build relationships.


• Share your expertise of the product on the shelves, including new product releases.


• Understand the products customers are likely to ask about but not in our inventory.


• Show your customer curiosity by asking questions and demonstrating active listening.


• Make recommendations on products that match their needs and preferences, taking care to mention current sales, promotions, and/or loyalty programs.


• Create awareness of WeTheHobby live-stream breaks and social content.


• Understand customer types and preferences, shopper experience levels, sales trends, and market demand to curate experience and offerings.


• Uphold the highest standards of presentation, atmosphere, and appeal for your shop.


• Manage inventory, including receiving, and maintaining stock levels of product.


• Execute sales and referral strategies, while maintaining top-shelf service.


• Employ proven sales methods to enhance the shopping experience and drive revenue.


• Craft a premium customer experience tailored to hobbyists and collectable clientele, ensuring their unique needs and preferences are met.


• Provide personalized service, creating a welcoming atmosphere, and offering tailored recommendations to high-value clients, including referrals to our VIP Program.


• Help build and sustain a loyal, engaged collector community.


• Act as the team captain in the presence of, and in the absence of, your head coach.

Qualifications

• Thrives in an entrepreneurial, hyper-growth environment where priorities evolve regularly, and decisions are made quickly.


• Knowledge of sports, collectibles, and/or live-selling platforms is strongly preferred (or a clear willingness to learn).


• Excellent verbal communication skills with coworkers, customers, and partners.


• Exceptional attention to detail when dealing with product and store appearance.


• Strong interpersonal skills with a focus on building and cultivating relationships.


• Strong problem-solving skills with sound judgement and the ability to de-escalate customer concerns.


• Basic computer proficiency and comfort learning new platforms and tools quickly.


• Passion for customer experience and a mindset focused on service excellence


• A team player that fosters trust and integrity through communication.


• Willing and able to work non-traditional business hours (nighttime/weekends).


• Growth-oriented mindset and ability to accept coaching and constructive feedback.


• Hospitality experience a plus.


• Knowledge of POS (point of sale) systems a plus.


• Experience with product listings, e-commerce, or social commerce a plus.


• Experience with buying/selling cards or collectibles a plus.

Physical Requirements

• Ability to stand for extended periods.


• Walking within retail or warehouse setting as needed.


• Lift and carry items such as product cases, shipping and receiving equipment, and small office equipment weighing up to 50 pounds


• Regularly bend, stoop, reach above head or ascend stairs in an office environment

Compensation

• The pay/salary range for this position is $72,000 – $87,000 based on location in Kissimmee, FL.


• Team members should expect to be scheduled for 35 hours each week across five days. Hours of operation are 10:00am — 9:00pm (Mon-Sat), and 10:00am — 8:00pm on Sundays. Shifts will start as early as 9:30am, and closing shifts end 30 minutes after store closing. Exceptions to this are expected during the busy weeks leading up to the holiday season


• Reports directly to our onsite WeTheHobby leadership.

To comply with Federal law, WeTheHobby participates in E-Verify. All newly hired employees are verified through this electronic system established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to confirm their identity and employment eligibility.

Background Check Requirement: All offers for Retail Location positions will be contingent upon successfully passing a background check following acceptance of the offer.