Retail Associate

WeTheHobby; Philadelphia (Philadelphia County); On-site; USD 23,000 - 32,000; Full time

Job summary

WeTheHobby is expanding its team in Philadelphia, PA with an on-site Retail Associate role at our flagship shop. You will greet customers, demonstrate product knowledge, and drive revenue through exceptional service in a fast-paced collectibles environment.

The position requires a friendly, professional demeanor, strong communication, and willingness to work non-traditional hours. You will handle POS transactions, stock inventory, and participate in ongoing training to become a brand ambassador

Qualifications

• Outstanding verbal communication with customers and team members.
• Ability to learn product details in a collectibles environment.
• Comfort with handling retail transactions and checkout processes.

Responsibilities

• Maintain a welcoming store environment and protect inventory.
• Greet customers and discuss hobby-related products with enthusiasm.
• Provide product recommendations and promote current promotions and loyalty programs.
• Operate POS and process sales accurately.
• Keep shelves stocked and store presentation top-notch.
• Engage with visitors to build a loyal community of collectors.

Skills

Customer service

Communication

Hospitality

POS experience

Sales focus

Tools

POS systems

Job description

WeTheHobby is aleadingcollectiblesand sport mediacompany with global reach,partneringcloselywith companiessuch as:Topps,Wizardsof The Coast/Hasbro,Upper Deck,ThePokémonCompanyandMORE -deliveringpremiumin-person and digital experiencesfor collectors from all walks of life.

We value creativity, diversity, innovation, dedication, and our communities.

Now, WeTheHobbyis coming toYOURcommunityto buildour roster!

Our work environment includesstrongupward mobilityopportunities, ateam that cares about one another, and a welcoming and inclusive culture.

WeTheHobbyhaspartnered with a big-box retailer tobe partofanindustry-changing“shop-in-a-shop”concept at the Philadelphia, PA location.Our teamwilloperatewithinour retail partnersstoresfocusedsolely oncuratingan unmatchededucational andentertainingexperience forallwho visitourshop.

The modelyou will execute issuccessfultodayat our flagshipsportscardlounge in Rochester, NY. As a benefitto the position,you will spend acompany-sponsored“training camp”weekatourthoughtfully designed space where collectorsshop, learn, and connect(not just buy).You’lllearn aboutwho we are, what wedoand why we do itwith a relentless focus onthe customerexperience. More importantly,our training camp will prepare youto be a partofourchampionship-levelteam.

Since ourinceptionin 2021,WeTheHobbyhas grown dramatically (and profitably) with over 250 full-time staff and 750,000+ followers across our social and marketplace channels. Weoperateat the intersection of entertainment, sports, and eCommerce, revolutionizing the way fans engage with sports cards. If you thrive in sales-driven environments and understand the power of entertainment to drive commerce, this is the role for you!

See us in action on Whatnot: https://www.whatnot.com/user/wethehobby

See us in action on Fanatics Live: https://www.fanatics.live/shops/www.fanatics.live/shops/we-the-hobby

Find us on social: @wethehobby (Instagram, Twitter, YouTube, TikTok, Facebook)

About the role

Weare a team ofenergetic,motivatedand engaging sales professionals that are focused on raising the bar in sports, collectibles, and entertainment.This new team will directlyinfluence revenue expansion, customer trust, and brand reputation.The opportunities for growth withWeTheHobbybeyond thisinitialdraft position are endless!

The ideal candidate has a passion for, and knowledge of“The Hobby” (collectibles/trading cards)that they enjoy sharing with others.The best candidates willpossessacustomer-curiosityanda genuine desire to speak withvisitorsfroma place of concierge levelorientationandlooking to help. This knowledge and care for the customer experienceisonlymatched byourauthenticity andcommunity-firstattitude!

All team members willdriverevenue viaon-site POSsales;whileaimingto enhance the fan experience through the power of collectingandactasa brand ambassador forWeTheHobby.This role is on-site in Philadelphia, PA, with strongupward mobility opportunitiesfor short-term growth for successful performance.

Come join a forward-thinking team, raising the standards of sports collectibles and playinga major rolein an explosive and exciting industry.

What you'll do

• Employees are responsible for maintaining a welcoming environment, protecting inventory, and delivering professional customer service.

• Be authentically you!

• Act as a positive, professional representative of the WeTheHobby brand.

• Greet customers with enthusiasm and engage in conversation about the hobby.

• Become a brand and product expert to expand trust and build relationships.

• Share your expertise of the product on the shelves, including new product releases.

• Understand the products customers are likely to ask about but not in our inventory.

• Show your customer curiosity by asking questions and demonstrating active listening.

• Make recommendations on products that match their needs and preferences, taking care to mention current sales, promotions, and/or loyalty programs.

• Create awareness of WeTheHobby live-stream breaks and social content.

• Understand customer types and preferences, shopper experience levels, sales trends, and market demand to curate experience and offerings.

• Uphold the highest standards of presentation, atmosphere, and appeal for your shop.

• Manage inventory, including receiving, and maintaining stock levels of product.

• Execute sales and referral strategies, while maintaining top-shelf service.

• Employ proven sales methods to enhance the shopping experience and drive revenue.

• Craft a premium customer experience tailored to hobbyists and collectable clientele, ensuring their unique needs and preferences are met.

• Provide personalized service, creating a welcoming atmosphere, and offering tailored recommendations to high-value clients, including referrals to our VIP Program.

• Help build and sustain a loyal, engaged collector community.

Qualifications

• Thrives in an entrepreneurial, hyper-growth environment where priorities evolve regularly, and decisions are made quickly.

• Knowledge of sports, collectibles, and/or live-selling platforms is strongly preferred (or a clear willingness to learn).

• Excellent verbal communication skills with coworkers, customers, and partners.

• Exceptional attention to detail when dealing with product and store appearance.

• Strong interpersonal skills with a focus on building and cultivating relationships.

• Strong problem-solving skills with sound judgement and the ability to de-escalate customer concerns.

• Basic computer proficiency and comfort learning new platforms and tools quickly.

• Passion for customer experience and a mindset focused on service excellence

• A team player that fosters trust and integrity through communication.

• Willing and able to work non-traditional business hours (nighttime/weekends).

• Growth-oriented mindset and ability to accept coaching and constructive feedback.

• Hospitality experience a plus.

• Knowledge of POS (point of sale) systems a plus.

• Experience with product listings, e-commerce, or social commerce a plus.

• Experience with buying/selling cards or collectibles a plus.

Physical Requirements:

• Ability to stand for extended periods.

• Walking within retail or warehouse setting as needed.

• Lift and carry items such as product cases, shipping and receiving equipment, and small office equipment weighing up to 50 pounds

• Regularly bend, stoop, reach above head or ascend stairs in an office environment

Compensation:

• The pay / salary for this position is $20.00 per hour, based on location in Philadelphia, PA

• Team members should expect to be scheduled for35 hours each week across five days. Hours of operation are 10:00am – 9:00pm (Mon-Sat), and 10:00am – 8:00pm on Sundays. Shifts will start as early as 9:30am, and closing shifts end 30 minutes after store closing. Exceptions to this are expected during the busy weeks leading up to the holiday season.

• Reports directly toouronsiteWeTheHobbyleadership.

Tocomply withFederal law,WeTheHobbyparticipates in E-Verify. All newly hired employees are verified through this electronic system establishedby the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to confirm their identity and employment eligibility.

Background Check Requirement: All offers forRetail Associate positions will be contingent upon successfully passing a background check following acceptance of the offer.