Retail Manager

Clear Fork Bank; Abilene (TX); On-site; USD 70,000 - 95,000; Full time

Job summary

Clear Fork Bank is seeking a Branch Operations Manager to drive day-to-day branch lobby activities and initiatives. This role serves as a mid-level liaison between the Branch President and lobby staff, focusing on operational efficiency and regulatory compliance within Retail Banking.

The position requires leadership in New Accounts and Teller functions, with responsibility for delivering personalized customer service and supporting growth and profitability.

Qualifications

• Strong analytical abilities to interpret complex financial information.
• High attention to detail and accuracy in daily operations.
• Excellent organizational and prioritizing skills for branch activities.
• Strong interpersonal skills and diplomacy in customer interactions.
• Ability to read and understand banking regulations and policies.

Responsibilities

• Oversee daily operations of the branch lobby functions and ensure smooth service delivery.
• Supervise and mentor lobby staff through coaching and performance reviews.
• Provide personalized service to customers and foster strong relationships.
• Act as paying/receiving teller and Personal Banker as needed to support Retail Banking initiatives.
• Identify opportunities to cross-sell banking products and services to existing customers.
• Address and resolve operational or customer service issues promptly.
• Perform additional duties as requested by management to support branch functions.

Skills

Analytical skills

Attention to detail

Organizational skills

Interpersonal skills

Regulatory comprehension

Education

High School diploma

Tools

Word

Excel

Job description

The Branch Operations Manager is responsible for driving day-too-day activities of branch lobby functions and initiatives. The Branch Operations Manager will function in the capacity of a mid-line management liaison between the Branch President and lobby staff enduring operation efficiency. This role will manage New Accounts and Teller functions providing leadership and support ensuring compliance with banking regulations while supporting growth and profitability.

The following duties are not intended to serve as a comprehensive list of all duties required in this position. This job description is intended to provide a representative summary of the major duties and responsibilities. This role may not be required to perform all duties listed and may be required to perform additional duties as requested.

ESSENTIAL FUNCTIONS: Duties, Skills, Responsibilities and Expectations:

• Oversee the daily operations of the branch lobby functions, ensuring smooth and efficient service delivery.
• Supervise and mentor branch lobby staff, through training, performance reviews and constructive feedback.
• Provide personalized service to customers, ensuring their banking needs are met with a high level of satisfaction ensuring strong relationships driving customer loyalty and retention.
• Act as paying/receiving teller and Personal Banker as needed driving Retail Banking initiatives including assisting customers in opening and managing bank accounts, including checking, savings, CDs, and Debit Card issuance
• Identify opportunities to cross-sell banking products and services to existing customers.
• Address and resolve any operational or customer service issues and complaints professionally and promptly.
• Undertake additional tasks assigned by Management to support departmental functions.
• Must comply with all bank policies and procedures that are job related and/or consistent with business necessity.

MINIMUM REQUIREMENTS:

• High School diploma or equivalent.
• Proficient in computer (Word and Excel) and general office skills
• Strong analytical skills with the ability to interpret complex financial information.
• High attention to detail and accuracy.
• Excellent organizational and prioritizing skills
• Ability to read and understand regulations, policies, and procedures.
• High-level professionalism and interpersonal skills including courtesy, tact, and diplomacy as giving and obtaining information may require discussion of a sensitive or personal nature.

Required Experience:

• Minimum of 5-7 years of experience in retail banking and branch management.
• Proven track record in supervisory or managerial roles within the banking industry.
• Strong knowledge of banking regulations and compliance requirements.

WORKING CONDITIONS:

• On-site
• Air-conditioned office environment
• Business Casual

PHYSICAL DEMANDS:

• Alternating sitting or standing at will as needed
• Walk, stand, bend, squat, twisting and reaching.
• Consistently operate a computer and other productivity equipment through method of both Fine and Gross Manipulation
• Ability to perceive sound in the capacity of oral communication

We are an Equal Opportunity Employer!

Clear Fork Bank is an affirmative action and equal opportunity employer and maintains a work environment that is free from discrimination where employees are treated with dignity and respect. Employment at Clear Fork Bank is based solely on an individual's merit and qualifications, which are directly related to job competence. Clear Fork Bank does not discriminate against any employee or job applicant on the basis of race, ethnicity, nationality, ancestry, genetic information, citizenship, religion, age, gender, gender identity/expression, sexual orientation, pregnancy, marital status, disability, or any other characteristic protected by applicable laws, rules, or regulations. Clear Fork Bank is committed to providing access and reasonable accommodation for individuals with disabilities in employment, its services, programs and activities. We adhere to these principles in all aspects of employment, including recruiting, hiring, training, compensation, promotion, and benefits. Clear Fork Bank is a registered E-Verify employer committed to compliance with all fair employment practices related to citizenship and