Branch Manager & Lending

Socket.dev; Oregon (WI); On-site; USD 70,000 - 100,000; Full time

Job summary

Socket.dev Banking seeks a Branch Manager to lead daily branch operations, guide staff, and drive customer service and sales goals. You will ensure compliance with policies, manage risk, and collaborate with peers for consistent performance across locations.

The role requires strong leadership, a focus on process improvement, and hands-on mentoring of new hires, while maintaining a welcoming customer experience and ongoing community engagement.

Qualifications

• High school diploma or equivalent with 1–2 years college preferred.
• 1–2 years of prior management or supervisory experience.
• 5 years in a full-service financial institution or related retail service.
• Strong verbal and written communication skills.
• Ability to prepare and maintain confidential records and reports.
• Proactive attitude and ability to lead teams and improve processes.

Responsibilities

• Collaborates with other branch managers to set goals and share information.
• Executes performance standards and ensures compliance with policies and regulations.
• Conducts regular staff meetings to communicate goals and develop staff.
• Identifies training needs and develops implementation plans.
• Maintains relationships with clients and delivers excellent customer service.
• Participates in community activities to promote the organization.
• Oversees branch facilities management and risk controls.
• Performs performance evaluations and manages staff as needed.

Skills

Verbal and written communication

Leadership and management

Prioritization and time management

Customer service excellence

Problem solving and decision making

Microsoft Office proficiency

Knowledge of Credit Bureau Reports

Education

High school diploma or equivalent

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

Description

Position Summary

The Banking Branch Manager will direct and supervise the staff and day-to-day operations in the assigned branch location, ensuring delivery of quality customer service and achievement of sales or productivity goals. Serve the customers within our target market in an extraordinary manner so that our brand name and reputation continue to flourish. Maintain a healthy cash flow and minimize company risk. Training for new hires and personnel to perform their job adhering to the bank's philosophies, policies, and procedures leading to consistent customer engagement throughout all branches.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

• Collaborates with other branch managers to set reasonable goals and information sharing resulting in consistency between the different branches.
• Executes company performance standards. Standards may be based on financial and operational goals and required compliance with internal, local, state, and federal policies, procedures, and regulations.
• Conducts regular staff meetings to ensure that goals and objectives are clearly communicated with branch staff; provides guidance and leadership to enable staff to meet these goals and objectives.
• Identifies training needs and opportunities; develops and implements a plan for meeting those needs.
• Maintains and develops positive relationships with existing and prospective clients, demonstrating excellent customer service and setting an example for other staff.
• Participates in community activities to promote the organization and to build goodwill.
• Assesses and minimizes company risk while maintaining profit.
• Understands and implements the loan underwriting process and/loan collections.
• Manages NSF and chargebacks.
• Conducts performance evaluations that are timely and constructive, providing recommendations for promotion and salary adjustment as appropriate.
• Disciplines and manages personnel as needed.
• Oversees the branch facilities management.
• Be familiar with the employee handbook and will be held accountable to the standards of conduct and expectations detailed therein.
• Performs other related duties as assigned.

Requirements

Minimum Qualifications (Knowledge, Skills, and Abilities)

• High school diploma or equivalent with one to two years college preferred
• Minimum of one to two years prior management or supervisory experience
• Minimum five years' experience in a full-service financial institution or other retail customer service profession with exposure to a variety of programs/products
• Effective verbal and written communication skills
• Ability to prepare and maintain confidential records and reports
• Dedication to meeting the expectations and requirements of internal and external members, use feedback for continuous improvement and develop and maintain effective relationships
• Ability to prioritize tasks to use time efficiently and attend to a broad range of activities
• Ability to generate new and unique ideas as solutions to operational or member service issues, and develop non-traditional ways of doing business
• Must have excellent knowledge of Microsoft Office products, including but not limited to Word, Excel, and Outlook
• Have a proactive and positive attitude toward clients, supervisors, co-workers, and the bank
• Ability to handle multiple projects simultaneously and work with limited supervision, exercising own initiative and judgment
• Knowledge of Credit Bureau Reports
• Good discernment and decision-making abilities
• Excellent leadership and management skills
• Exceptional organizational skills and attention to detail
• Ability to prioritize tasks, delegating when appropriate

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; and reach with hands and arms. Prolonged periods sitting at a desk and working on a computer. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is typically low to moderate.