Retail Loss Prevention Lead

DICK'S Sporting Goods, Inc.; Buffalo (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

House of Sport by DICK'S Sporting Goods in Buffalo, NY is seeking a Loss Prevention Lead who will focus on deterring theft and implementing key operational programs, while delivering service to customers. You will monitor activity, complete incident reports in LPMS, coordinate with local authorities, and foster an inclusive store environment where teammates and customers feel safe and valued.

This role requires mobility across the sales floor and stockrooms, de-escalation skills, and adherence

Qualifications

• Experience in loss prevention or security within retail preferred.
• Ability to walk the store floor, stockrooms, and office areas.
• Strong report writing and coordination with local authorities.

Responsibilities

• Monitors store activity and deters theft while following company standards.
• Completes detailed incident reports in LPMS for recoveries and shoplifting events.
• Promotes an inclusive in-store environment where teammates and customers feel safe and respected.
• Assists in enforcing safety and operational controls and MES execution.

Skills

Loss prevention

Customer service

Incident reporting

Tools

LPMS

Job description

House of Sport by DICK'S Sporting Goods is more than just a store. It is a destination, an experience, a place where athletes can experiment and play. A retail store devoted to sport where our community can gather and be inspired. We are fundamentally changing retail by elevating these experiences, delivering first in class service, obsessing over our athletes, inspiring our teammates, and challenging retail norms.

We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping athletes to achieve their dreams.

If you are ready to obsess over the athlete and make a difference in your community,

OVERVIEW

ROLE RESPONSIBILITIES

The Loss Prevention Lead serves primarily to mitigate and reduce losses through the deterrence of external theft and the execution of key operational programs. The LP Lead will model customer engagement behaviors to detect and deter shoplifters and provide service to all customers. LP Lead will also act in compliance with the Company policy "Engaging Law Enforcement" when all attempts at service do not deter theft. Assists in monitoring store compliance with policies related to safety, operational controls and Merchandise Expose Standards (MES) execution. LP Lead may also assist in external/internal investigations, as well as promoting store awareness around addressing theft and operational controls.

Internal and External Theft Deterrence and Awareness

• Monitors customer and teammate traffic in the store for potential theft activity while following Company standards of dress code, addressing concerning behaviors typically attributed to shoplifting activity or internal theft.
• Completes detailed and accurate incident reports in LPMS for all recoveries, shoplifting events, and grab & go activity. Follows-up with local authorities for after the fact external case resolution and prosecution.
• Create an inclusive in store environment where everyone (teammates and customers) feels welcome, safe, and is treated with respect.
• Requires 100% ability to walk sales floor, stockrooms and office areas during duration of shift.
• Ability to deescalate incidents involving confrontation by Athletes exhibiting concerning behavior.

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