Retail Loss Prevention Lead

DICK'S Sporting Goods, Inc.; Akron (OH); On-site; USD 22,000 - 32,000; Full time

Job summary

DICK'S Sporting Goods, Inc. is seeking a Loss Prevention Lead to mitigate losses by deterring theft and overseeing key operational programs in our Akron-area stores. The role emphasizes customer engagement, policy compliance, and collaboration with local authorities during investigations.

The LP Lead will monitor safety and MES execution, document incidents, and train teammates on shrink prevention. A strong focus on inclusivity and safety across the store is essential to success.

Responsibilities

• Mitigate and reduce losses by deterring external theft and executing key operational programs.
• Model customer engagement to detect/deter shoplifters and provide service to all customers.
• Adhere to the policy 'Engaging Law Enforcement' when deterrence fails.
• Assist in monitoring store safety, operational controls and MES execution.
• Assist in external/internal investigations and promote awareness of theft and controls.
• Monitor traffic for potential theft while following dress code and addressing concerning behaviors.
• Complete incident reports in LPMS for recoveries, shoplifting, and grab & go activity.
• Follow up with local authorities for case resolution and prosecution.
• Create an inclusive in-store environment where everyone feels welcome, safe, and respected.
• Maintain full mobility on floor, stockrooms and offices during shifts.
• Deescalate confrontations by athletes exhibiting concerning behavior.
• Manage Loss Prevention Programs and support company values in customer engagement.
• Provide ad hoc support for business needs and participate in Shrink Coach activities.
• Conduct MES sweeps, fitting room checks and safety standards during slow periods.
• Adhere to policies for safety, loss prevention and SOPs.
• Maintain confidentiality of all company information.

Job description

At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

OVERVIEW

ROLE RESPONSIBILITIES

The Loss Prevention Lead serves primarily to mitigate and reduce losses through the deterrence of external theft and the execution of key operational programs. The LP Lead will model customer engagement behaviors to detect and deter shoplifters and provide service to all customers. LP Lead will also act in compliance with the Company policy “Engaging Law Enforcement” when all attempts at service do not deter theft. Assists in monitoring store compliance with policies related to safety, operational controls and Merchandise Expose Standards (MES) execution. LP Lead may also assist in external/internal investigations, as well as promoting store awareness around addressing theft and operational controls. Internal and External Theft Deterrence and Awareness Monitors customer and teammate traffic in the store for potential theft activity while following Company standards of dress code, addressing concerning behaviors typically attributed to shoplifting activity or internal theft. Completes detailed and accurate incident reports in LPMS for all recoveries, shoplifting events, and grab & go activity. Follows-up with local authorities for after the fact external case resolution and prosecution. Create an inclusive in store environment where everyone (teammates and customers) feels welcome, safe, and is treated with respect. Requires 100% ability to walk sales floor, stockrooms and office areas during duration of shift. Ability to deescalate incidents involving confrontation by Athletes exhibiting concerning behavior. Management of Loss Prevention Programs Support, promote and actively demonstrate company values related to customer engagement. Provide ad hoc support for the general needs of the business as necessary. Participates in Shrink Coach meetings, new hire orientation and conduct frequent training sessions with store teammates. May assist store Shrink Coach with execution of Shrink Business Plan on a limited basis. Conducts MES sweeps, fitting room checks and safety standards when athlete traffic is slow. Adhere to established policies and procedures related to safety, loss prevention and standard operating procedures. Maintains confidentiality of all Company information.

TEAMMATE TRAITS

• Ensures Accountability
• Customer-Focus
• Collaborative
• Instills Trust
• Decision-Quality/Decision-Making Abilities
• Action-Oriented
• Engagement Driver
• Talent Developer
• Effective Team Building Skills
• Plans & Aligns

QUALIFICATIONS

1- 3 years of prior LP or educational experience in Loss Prevention preferred

VIRTUAL REQUIREMENTS

At DICK’S, we thrive on innovation and authenticity. That said, to protect the integrity and security of our hiring process, we ask that candidates do not use AI tools (like ChatGPT or others) during interviews or assessments. To ensure a smooth and secure experience, please note the following: Cameras must be on during all virtual interviews. AI tools are not permitted to be used by the candidate during any part of the interview process. Offers are contingent upon a satisfactory background check which may include ID verification. If you have any questions or need accommodations, we’re here to help. Thanks for helping us keep the process fair and secure for everyone!

Targeted Pay Range: $15.50 - $23.50. Starting rate of pay may vary based on factors including, but not limited to, location, experience and position offered. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.

DICK'S Sporting Goods complies with all state paid leave requirements. We also offer a generous suite of benefits. To learn more, visit www.benefityourliferesources.com.

ACHIEVING SUCCESS AT DICK’S SPORTING GOODS Everything we do is focused on helping athletes achieve their dreams. Accomplishing this takes a team of people committed to being their best. That means learning, growing, advancing and exploring new experiences. Advancing in our career is much like a climbing wall; it isn't always a vertical path. Climbers plan their path, make moves in every direction and reach further. Whatever direction you want to explore, we encourage you to be brave, curious and hungry for new experiences. We are the athletes, the coaches, the energy in the stands, and the fans that fill them. The referees that call the games and the neighbor that can’t wait until the next one. The sports enthusiasts that wake up and strive to reach our personal best. We are DICK’S Sporting Goods – a community united by our passion for sport, standing together in our pursuit of our best. What we bring to the game is what we believe will change it. By upholding the values that strengthen our performance, fosters collaboration, and ignites our desire to win, we actively demonstrate the impact and change we inspire when we work as one.