Retail Loss Prevention & Customer Service II

The TJX Companies, Inc.; Town of Henrietta (NY); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Associate discount

401(k) Associate contributions

EAP

Bereavement

Health care FSA

Paid holidays/vacation/sick

Job summary

Marshalls at The TJX Companies, Inc. is hiring for a Loss Prevention role at our Henrietta, NY location.

The position supports store management and LP by acting as a visible deterrent and wearing a body worn camera, while helping protect the brand and ensure a safe shopping environment. Ideal candidates have strong communication skills, the ability to work independently, and can handle standing for long periods.

Qualifications

• Strong verbal and written communication.
• Ability to take initiative and work independently.
• Prioritizes workload and manages time effectively.
• Able to stand for long periods.

Responsibilities

• Supports the District Loss Prevention Manager and Store Management by executing core responsibilities, focused on acting as a visual deterrent to prevent potential loss/dishonesty and by wearing a body worn camera.
• Supports a positive customer shopping experience in the store and maintains a strong store partnership with store teams and loss prevention.
• Exercises sound judgment in decision-making to ensure their safety, the safety of others, and the protection of the Company brand.
• Adheres to Company policies and maintains and supports Company culture and values.
• Maintains a proper and professional stance in the designated area at the front of the store.
• Act as a visual deterrent to prevent potential loss/dishonesty.
• Review and understand the Store Emergency Response Guide.
• Wear a complete Company approved uniform including a Body Worn Camera.
• Greet customers appropriately, demonstrate courtesy and respect.
• Establish and maintain a position at the front of the store or in a department.
• Respond to customer requests for assistance by referring customers to store management or customer service via a Company issued radio.
• Observe and report any suspicious behavior or critical incidents to LP or store management.
• Perform a closing safety sweep of the store with a member of management.
• Adhere to all Company Policy and Procedure.
• Document required incidents in AIIM Case Management.
• Performs other duties as assigned.

Skills

Communication

Decision making

Initiative

Time management

Standing ability

Retail experience

Job description

Marshalls at The TJX Companies, Inc. is hiring for a Loss Prevention role at our Henrietta, NY location.

The position supports store management and LP by acting as a visible deterrent and wearing a body worn camera, while helping protect the brand and ensure a safe shopping environment. Ideal candidates have strong communication skills, the ability to work independently, and can handle standing for long periods.