Retail Loss Prevention Customer Service Associate II

TJ Maxx; New Orleans (LA); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a dynamic team as a Loss Prevention Associate at a leading off-price retailer. This role offers a unique opportunity to contribute to a safe shopping environment while developing your skills in a supportive atmosphere. You'll engage with customers, deter theft, and support management in maintaining store security. With competitive pay and a comprehensive benefits package, this position is perfect for those looking to grow in the retail industry. Become part of a vibrant community that values diversity and collaboration.

Benefits

Associate Discounts

401(k) Contributions

Medical/Dental/Vision Insurance

Paid Parental Leave

Vacation and Sick Leave

Scholarship Programs

Adoption Assistance

Legal Insurance

Child Care Discounts

Referral Bonuses

Qualifications

• 0-2 years of retail or security experience preferred.
• Ability to stand for long periods.

Responsibilities

• Act as a visual deterrent against theft and dishonesty.
• Observe and report suspicious behaviors or incidents.
• Conduct safety sweeps during store closing.

Skills

Verbal Communication

Written Communication

Decision Making

Time Management

Organizational Skills

Initiative

Job description

Job Description: Loss Prevention Associate at TJ Maxx

At TJX Companies, every day offers new opportunities for growth, exploration, and achievement. Join our vibrant team that values diversity, fosters collaboration, and prioritizes your development. Whether working in our global Home Offices, Distribution Centers, or Retail Stores—TJ Maxx, Marshalls, HomeGoods, Homesense, Sierra, Winners, and TK Maxx—you'll find abundant opportunities to learn, thrive, and make an impact. Become part of our TJX family—a Fortune 100 company and the world’s leading off-price retailer.

Key Responsibilities:

• Maintain a professional stance at the front of the store to act as a visual deterrent against theft and dishonesty.
• Support the Store Management and District Loss Prevention Manager by executing core responsibilities, including wearing a Body Worn Camera and adhering to the Store Emergency Response Guide.
• Greet customers courteously, assist with inquiries, and refer customers to management or customer service when needed.
• Observe and report suspicious behaviors or incidents to Loss Prevention or store management.
• Conduct safety sweeps during store closing with management.
• Document incidents accurately in AIIM Case Management system.
• Perform other duties as assigned, supporting a safe and secure shopping environment.

Qualifications:

• Strong verbal and written communication skills.
• Sound decision-making abilities.
• Ability to work independently and take initiative.
• Effective time management and organizational skills.
• Ability to stand for long periods.
• 0-2 years of retail or security experience preferred.

Benefits:

Our benefits include associate discounts, EAP, smoking cessation programs, bereavement leave, 401(k) contributions, child care and cell phone discounts, pet and legal insurance, credit union access, and referral bonuses. Eligible employees may also access 401(k) matching, medical/dental/vision insurance, HSA, FSA, life insurance, disability coverage, paid parental leave, holidays, vacation, sick leave, insurance discounts, scholarship programs, and adoption assistance. Benefits are subject to change and are provided in accordance with applicable laws.

We promote an inclusive, supportive work environment and provide a competitive salary and benefits package. TJX is an equal opportunity employer and provides reasonable accommodations for individuals with disabilities in accordance with ADA and applicable laws.

Location and Compensation:

Address: 1200 S Clearview Pkwy Suite 1146, New Orleans, LA

Position: Loss Prevention Associate at TJ Maxx Store 0635

Starting Pay Range: $13.30 - $18.60 per hour, based on skills, qualifications, and experience.