Retail Loss Prevention Customer Service Associate II

The TJX Companies, Inc.; Fort Wayne (IN); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Associate discount

401(k) matching

Medical/dental/vision

Life insurance

Paid holidays

Job summary

The TJX Companies, Inc. in Fort Wayne, IN is seeking a Loss Prevention Associate to deter theft, support store safety, and help create a positive shopping experience for customers in a fast‑paced retail environment. You will play a key role in safeguarding people and inventory.

Wear a body worn camera, maintain a visible front‑of‑store presence, greet guests, report suspicious activity, and collaborate with store leadership to uphold policy and protect the company brand.

Qualifications

• Strong verbal and written communication.
• Sound decision making skills.
• Ability to take initiative and work independently.
• Prioritizes and organizes workload with effective time management.
• Able to stand for long periods of time.
• 0-2 years of retail or security experience.

Responsibilities

• Maintain a proper and professional stance at the front of the store.
• Act as a visual deterrent to prevent loss/dishonesty.
• Review and understand the Store Emergency Response Guide.
• Wear a complete Company approved uniform including a Body Worn Camera.
• Greet customers and demonstrate courtesy and respect.
• Refer customers to store management or customer service via Company radio.
• Observe and report suspicious behavior or incidents to LP or store management.
• Perform a closing safety sweep of the store with a manager.
• Document incidents in AIIM Case Management.

Skills

Strong verbal and written communicatie

Sound decision making

Initiative and independence

Time management

Stamina to stand long periods

Retail or security experience (0-2 yrs

Job description

HomeGoods At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our four global Home Offices, Distribution Centers or Retail Stores‑TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family‑a Fortune 100 company and the world's leading off‑price retailer.

Job Description

Opportunity: Contribute To The Growth Of Your Career Supports the District Loss Prevention Manager and Store Management by executing core responsibilities, focused on acting as a visual deterrent to prevent potential loss/dishonesty and by wearing a body worn camera. Supports a positive customer shopping experience in the store and maintains a strong store partnership with store teams and loss prevention. Exercises sound judgment in decision‑making to ensure their safety, the safety of others, and the protection of the Company brand. Adheres to Company policies and maintains and supports Company culture and values.

• Maintains a proper and professional stance in the designated area at the front of the store
• Act as a visual deterrent to prevent potential loss/dishonesty
• Review and understand the Store Emergency Response Guide
• Wear a complete Company approved uniform including a Body Worn Camera
• Greet customers appropriately, demonstrate courtesy and respect
• Establish and maintain a position at the front of the store or in a department
• Respond to customer requests for assistance by referring customers to store management or customer service via a Company issued radio
• Observe and report any suspicious behavior or critical incidents to LP or store management
• Perform a closing safety sweep of the store with a member of management
• Adhere to all Company Policy and Procedure
• Document required incidents in AIIM Case Management
• Performs other duties as assigned

Who We Are Looking For

• Strong verbal and written communication
• Sound decision making skills
• Ability to take initiative and perform well independently
• Prioritizes/organizes workload and manages time effectively
• Able to stand for long periods of time
• 0-2 years retail or security experience

Benefits

• Associate discount
• EAP
• smoking cessation
• bereavement
• 401(k) Associate contributions
• child care & cell phone discounts
• pet & legal insurance
• credit union
• referral bonuses
• 401(k) match
• medical/dental/vision
• HSA
• health care FSA
• life insurance
• short/long term disability
• paid parental leave
• paid holidays/vacation/sick
• auto/home insurance discounts
• scholarship program
• adoption assistance

All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time.

Equal Opportunity Statement

TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law.

TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Applicants with arrest or conviction records will be considered for employment.

Location

Address: 135 W Coliseum Blvd

Location: USA HomeGoods Store 1061 Fort Wayne IN

Salary and Pay Range

This position has a starting pay range of USD $13.30 to $18.60 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.