Loss Prevention Customer Service Associate

TJX; Michigan; On-site; USD 19,000 - 23,000; Full time

Benefits offered by this job

Associate discount

401(k) Associate contributions

Health care

HSA

Dental/vision

Life insurance

Paid holidays

Short/long term disability

Pet & legal insurance

Scholarship program

Adoption assistance

Job summary

HomeGoods at TJX Companies is hiring for a front-of-store associate to deter loss, greet customers with courtesy, and support store teams with safety and incident documentation. You will wear a Body Worn Camera, maintain professional posture at the front of the store, and coordinate with management for customer assistance and safety procedures.

Ideal candidates have strong communication, can work independently, and are able to stand for long periods.

Qualifications

• 0-2 years retail or security experience.

Responsibilities

• Maintain a proper and professional stance at the front of the store.
• Wear a Body Worn Camera as part of uniform.
• Greet customers with courtesy and respect.
• Respond to customer requests by directing to management or customer service.
• Observe and report suspicious behavior or incidents to LP or store management.
• Perform a closing safety sweep of the store with a manager.
• Document incidents in AIIM Case Management.
• Adhere to Company Policy and Procedure.

Skills

Verbal communication

Written communication

Decision making

Initiative

Time management

Stand for long periods

Job description

HomeGoods

At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer.

Job Description

Opportunity: Contribute To The Growth Of Your Career

Supports the District Loss Prevention Manager and Store Management by executing core responsibilities, focused on acting as a visual deterrent to prevent potential loss/dishonesty and by wearing a body worn camera. Supports a positive customer shopping experience in the store and maintains a strong store partnership with store teams and loss prevention. Exercises sound judgment in decision-making to ensure their safety, the safety of others, and the protection of the Company brand. Adheres to Company policies and maintains and supports Company culture and values.

• Maintains a proper and professional stance in the designated area at the front of the store
• Act as a visual deterrent to prevent potential loss/dishonesty
• Review and understand the Store Emergency Response Guide
• Wear a complete Company approved uniform including a Body Worn Camera
• Greet customers appropriately, demonstrate courtesy and respect
• Establish and maintain a position at the front of the store or in a department
• Respond to customer requests for assistance by referring customers to store management or customer service via a Company issued radio
• Observe and report any suspicious behavior or critical incidents to LP or store management
• Perform a closing safety sweep of the store with a member of management
• Adhere to all Company Policy and Procedure
• Document required incidents in AIIM Case Management
• Performs other duties as assigned

Who We Are Looking For: You!

• Strong verbal and written communication
• Sound decision making skills
• Ability to take initiative and perform well independently
• Prioritizes/organizes workload and manages time effectively
• Able to stand for long periods of time
• 0-2 years retail or security experience

Benefits

• Associate discount
• EAP
• smoking cessation
• bereavement
• 401(k) Associate contributions
• child care & cell phone discounts
• pet & legal insurance
• credit union
• referral bonuses
• 401(k) match
• medical/dental/vision
• HSA
• health care FSA
• life insurance
• short/long term disability
• paid parental leave
• paid holidays/vacation/sick
• auto/home insurance discounts
• scholarship program
• adoption assistance

TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law.

TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Applicants with arrest or conviction records will be considered for employment.

Address

4920 Baldwin Rd

Location

USA HomeGoods Store 0668 Lake Orion MIThis position has a starting pay range of $14.25 to $17.10 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.