Retail Loss Prevention Customer Associate II

The TJX Companies, Inc.; West Caldwell (NJ); On-site; USD 21,339 - 25,623; Full time

Benefits offered by this job

Associate discount

Employee Assistance Program

401(k) match

Medical/dental/vision benefits

Job summary

A leading retail company is seeking a Retail Loss Prevention Customer Associate II to enhance store security and ensure a positive customer experience. The role involves acting as a visual deterrent against loss, maintaining safety protocols, and addressing customer inquiries. Ideal candidates possess strong communication skills and can thrive in a fast-paced environment. This full-time position offers competitive hourly pay and a range of benefits.

Qualifications

• 0–2 years of retail or security experience.

Responsibilities

• Act as a visual deterrent to prevent potential loss or dishonesty.
• Greet customers appropriately and demonstrate courtesy and respect.
• Observe and report any suspicious behavior or critical incidents.

Skills

Strong verbal and written communication skills

Sound decision-making skills

Ability to take initiative and perform well independently

Prioritization, organization, and time-management skills

Ability to stand for long periods of time

Job description

Retail Loss Prevention Customer Associate II – The TJX Companies, Inc.

TJX Companies offers a variety of opportunities for growth and development. As a member of our team at TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you will support both in‑store and distribution center operations.

Job Description

Supports the District Loss Prevention Manager and Store Management by executing core responsibilities focused on acting as a visual deterrent to prevent loss/dishonesty and by wearing a body‑worn camera. Maintains a positive customer shopping experience and strong store partnership with store teams and loss prevention. Exercises sound judgment to ensure safety and protection of the company brand, while adhering to company policies.

Responsibilities

• Maintain a proper, professional stance in the designated area at the front of the store.


• Act as a visual deterrent to prevent potential loss or dishonesty.


• Review and understand the Store Emergency Response Guide.


• Wear a complete company‑approved uniform, including a body‑worn camera.


• Greet customers appropriately and demonstrate courtesy and respect.


• Establish and maintain a position at the front of the store or in a department.


• Respond to customer requests for assistance by referring them to store management or customer service via a company‑issued radio.


• Observe and report any suspicious behavior or critical incidents to loss prevention or store management.


• Perform a closing safety sweep of the store with a member of management.


• Adhere to all company policy and procedure.


• Document required incidents in AIIM Case Management.


• Perform other duties as assigned.

Qualifications

• Strong verbal and written communication skills.


• Sound decision‑making skills.


• Ability to take initiative and perform well independently.


• Prioritization, organization, and time‑management skills.


• Ability to stand for long periods of time.


• 0–2 years of retail or security experience.

Benefits

• Associate discount; Employee Assistance Program; smoking cessation; bereavement.


• 401(k) associate contributions; childcare & cell phone discounts; pet & legal insurance; credit union; referral bonuses.


• 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long‑term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance.


• Benefits provided per applicable plan terms and may change over time.

Pay: $15.49 to $18.60 per hour. Full‑time position located at 790 Bloomfield Ave., West Caldwell, NJ.

The TJX Companies is an equal opportunity employer. Applicants with arrest or conviction records will be considered. Reasonable accommodations are available for qualified individuals with disabilities.