Retail Logistics & Customer Service Associate

Golf & Tennis Pro Shop, Inc. d/b/a PGA TOUR Superstore; Vernon Hills (IL); On-site; USD 21,697 - 24,796; Full time

Job summary

PGA TOUR Superstore is hiring a Logistics Associate in Vernon Hills, IL, to support store operations and customer service. The role focuses on receiving, inspecting, and organizing merchandise, preparing eCommerce orders for shipment, and handling returns with accuracy and care.

You will maintain a clean, safe store environment, assist with price changes and promotions, and promote offerings to customers while building lasting relationships. Physical requirements apply.

Qualifications

• Communication: candidates must have strong listening and interpersonal skills and be able to communicate cross-functionally.
• Organization: candidates must be able to organize multiple priorities to meet deadlines and objectives.
• Education: High School Diploma or equivalent.
• Experience: Retail fulfillment, replenishment, stocking, merchandising, distribution, or similar experience preferred.

Responsibilities

• Receiving, inspecting, and organizing merchandise, ensuring items are stored efficiently and displayed according to standards.
• Maintaining a clean, safe environment, executing price changes, and preparing eCommerce orders for shipping.
• Handling customer returns, staying updated on promotions, and championing products and services.
• Engage with every customer encountered and offer world class service by leveraging PGATSS Service behaviors.
• Focus on building lasting relationships that keep the customer coming back.
• Accurately receive, inspect, and verify incoming shipments of merchandise, ensuring items are in good condition.
• Organize and label received merchandise in the stockroom, ensuring items are stored efficiently and accessible for easy restocking.
• Unbox, tag, and display merchandise on the sales floor according to merchandising standards.
• Maintain a clean, safe back‑of‑house and sales floor area, ensuring a pleasant shopping environment for customers.
• Execute all price changes and merchandising bulletins.
• Accurately pick, pack, and prepare eCommerce orders for shipping, ensuring items are securely packaged and labeled for timely delivery.
• Handle customer returns for online orders by inspecting items, processing refunds or exchanges, and updating inventory systems accordingly.
• Demonstrate a culture of ethical conduct, safety, and compliance across all departments.
• Stay up to date on upcoming merchandising promotions and marketing events to maintain a strong merchandising presence.
• Be a champion of the products and services offerings, inform, educate, and promote offerings to customers.
• Provide consistent feedback to the Operations Manager on operational and merchandising opportunities.

Skills

Communication

Organization

Computer skills

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

PGA TOUR Superstore is hiring a Logistics Associate in Vernon Hills, IL, to support store operations and customer service. The role focuses on receiving, inspecting, and organizing merchandise, preparing eCommerce orders for shipment, and handling returns with accuracy and care.

You will maintain a clean, safe store environment, assist with price changes and promotions, and promote offerings to customers while building lasting relationships. Physical requirements apply.