Retail Licensed Optician

VisionWorks; Town of Riverhead (NY); On-site; USD 37,195 - 55,104; Full time

Job summary

VisionWorks is seeking an on-site Optical Dispensing Associate to assist customers with frame and lens choices and to dispense frames according to prescriptions. You will work closely with the lab and optometrists to interpret prescriptions and ensure accurate pricing and compliance with privacy regulations.

Qualified candidates will have a high school diploma and an active ophthalmic dispensing license. This full-time role offers pay commensurate with experience and opportunities for

Qualifications

• Must have and maintain applicable state licensure for ophthalmic dispensing.
• Knowledge of optical products, prescription analysis, fitting and dispensing.
• High School Diploma or Equivalent required.

Responsibilities

• Assist customers in frame and lens selection while maintaining social distance.
• Provide accurate product information about frames, lenses and services.
• Explain prescriptions, communicate with lab and optometrist as needed.
• Maintain dispensing area and ensure privacy and HIPAA compliance.
• Adhere to store policies, privacy, and professional affiliations.

Skills

Frame selection

Prescription analysis

Customer service

Communication

HIPAA compliance

Education

High School Diploma or Equivalent

State ophthalmic dispensing licensure

Job description

Summary: Assists customers with frame selection, fits and dispenses frames. Utilizes technical information to interpret prescriptions and assists customers in selecting optical products and services.

Pay

Class: Full Time – Pay: $27 - $40.50 per hour.

Essential Responsibilities

• Assist each customer in frame and lens selection while meeting social distance requirements.
• Ensure compliance with social distancing, cleaning protocols and hygiene practices.
• Provide accurate product information regarding frames, lenses and related services.
• Inform customers covered by third‑party insurance about benefits and any additional charges.
• Use the SERVE sales process to identify customer needs and recommend appropriate lenses. Utilize all available demonstration tools.
• Analyze and interpret patients’ prescriptions; communicate with the lab and optometrist as needed.
• Sell, fit and dispense frames and accessories using accurate measurements, product verification and adjustments per the Eyewear Presentation.
• Maintain a clean and orderly dispensing area.
• Ensure accurate retail customer pricing.
• Maintain license requirements per state guidelines.
• Provide feedback and guidance to apprentice opticians where applicable.
• Adhere to privacy, confidentiality, and proprietary company policies (e.g., HIPAA).
• Participate in all required training and educational activities, including maintenance of professional affiliations and organizational requirements.
• Diligently maintain cleanliness of all equipment, workstations and the overall facility daily.
• Complete additional responsibilities as assigned based on changing business needs.

Education

High School Diploma or Equivalent.

Experience & Background

• Must have and maintain applicable state licensure for ophthalmic dispensing.
• Knowledge and demonstrated ability in explaining optical products, services, prescription analysis, fitting and dispensing.

Language Skills

• Read and comprehend simple instructions, short correspondence and memos.
• Write simple correspondence.
• Effectively present information in one‑on‑one and small group settings to customers, clients and associates.

Mathematical Skills

• Calculate figures and amounts such as discounts, interest and percentages.
• Apply basic algebra and geometry concepts.

Reasoning Ability

• Apply common sense to carry out written, oral or diagram instructions.
• Deal with problems involving several concrete variables in standardized situations.

Physical Demands

• Stand, walk, reach with hands and arms most of the time.
• Occasionally stand, walk, and lift or move up to 20 pounds.
• Moderate noise level from computers, printers and machines.
• Frequent hand washing and use of hand hygiene practices.

Essential Behavioral Characteristics

• Basic computer literacy.
• Strong communication skills and desire to work with the public.
• Outgoing, positive professional personality and appearance.
• Ability to work independently and as part of a team.
• Effective interaction with doctors and other associates.
• Ability to perform multiple tasks simultaneously.
• Flexibility to support change.
• Availability to participate in on‑site meetings regularly.
• Initiate immediate interaction, coordination and collaboration with team members, clients, and customers.

HIPAA & Security Requirements

All associates must comply with HIPAA as it pertains to disclosures of protected health information. Associates may have access to confidential customer information and must adhere to the company's privacy and security training program.

Equal Opportunity Statement

Visionworks is an equal opportunity employer committed to fair treatment of individuals without regard to race, color, religion, sex, age, sexual orientation, gender, gender identity, national origin, ethnicity, disability or veteran status.

Compensation

Competitive pay and benefits. Minimum hourly rate of $27 with possible increase to $40.50 based on experience. Incentive pay, wage upgrades and overtime opportunities are available.