Retail Licensed Optician

VisionWorks; City of Utica (NY); On-site; USD 33,751 - 50,626; Full time

Job summary

VisionWorks is hiring an on-site Optician to assist customers with selecting frames and lenses, interpret prescriptions, and dispense eyewear and accessories. You will maintain hygiene standards and provide accurate information on products and insurance benefits.

The role requires state licensure for ophthalmic dispensing, high school diploma, and strong customer service skills to work with a team and manage pricing accuracy. Training, privacy compliance, and daily facility upkeep are required.

Qualifications

• Must have and maintain applicable state licensure for ophthalmic dispensing.
• Knowledge and demonstrated ability to explain optical products, services, prescription analysis, fitting and dispensing.

Responsibilities

• Assist each customer in frame and lens selection meeting social distance requirements.
• Ensure compliance with social distancing, cleaning protocols and hygiene practices: frequent handwashing, not shaking hands, cover nose and mouth while coughing or sneezing, avoid touching eyes/nose/mouth with unwashed hands.
• Provide customers with accurate product information regarding frames, lens selections and other services.
• Provide customers covered by Third Party insurance with accurate information regarding benefits to ensure proper selection of frames and lenses. Inform the customer of any additional charges not covered by their Third-Party insurance coverage.
• Utilize the SERVE sales process to identify customer needs and establish proper lens recommendations based on patient needs; use all available demonstration tools.
• Analyze and interpret patients' prescriptions. Communicate as necessary with the Lab and Optometrist to ensure prescription accuracy.
• Sell, fit and dispense frames and accessories using accurate measurements, verifying ordered products and adjusting optical products per Eyewear Presentation.
• Maintain a clean and orderly dispensing area.
• Responsible for the accuracy of customer pricing for the retail customer.
• Maintain license requirements per State Guidelines.
• Where applicable, provide feedback and guidance to Apprentice Opticians.
• Adhere to privacy and confidential and proprietary company policies and procedures (HIPAA).
• Participate in training and educational activities necessary to meet minimum requirements and professional affiliations or organizational requirements.
• Diligently maintain cleanliness of all equipment, workstations and the overall facility daily.
• Complete additional responsibilities as assigned.

Education

High School Diploma or Equivalent

Job description

Summary

Assists customers with frame selection, fittings and dispenses frames. Utilizes technical information to interpret prescriptions and assists customers with selection of optical products and services.

Pay

Pay Class: Full Time

Pay: $24.50 - $36.75 per hour

Essential Responsibilities

1. Assist each customer in frame and lens selection meeting social distance requirements.
2. Ensure compliance with social distancing, cleaning protocols and hygiene practices: frequent handwashing, not shaking hands, cover nose and mouth while coughing or sneezing, avoid touching eyes/nose/mouth with unwashed hands.
3. Provide customers with accurate product information regarding frames, lens selections and other services.
4. Provide customers covered by Third Party insurance with accurate information regarding benefits to ensure proper selection of frames and lenses. Inform the customer of any additional charges not covered by their Third-Party insurance coverage.
5. Utilize the SERVE sales process to identify customer needs and establish proper lens recommendations based on patient needs; use all available demonstration tools.
6. Analyze and interpret patients' prescriptions. Communicate as necessary with the Lab and Optometrist to ensure prescription accuracy.
7. Sell, fit and dispense frames and accessories using accurate measurements, verifying ordered products and adjusting optical products per Eyewear Presentation.
8. Maintain a clean and orderly dispensing area.
9. Responsible for the accuracy of customer pricing for the retail customer.
10. Maintain license requirements per State Guidelines.
11. Where applicable, provide feedback and guidance to Apprentice Opticians.
12. Adhere to privacy and confidential and proprietary company policies and procedures (HIPAA).
13. Participate in training and educational activities necessary to meet minimum requirements and professional affiliations or organizational requirements.
14. Diligently maintain cleanliness of all equipment, workstations and the overall facility daily.
15. Complete additional responsibilities as assigned.

Education

• High School Diploma or Equivalent

Experience & Background

• Must have and maintain applicable state licensure for ophthalmic dispensing.
• Knowledge and demonstrated ability to explain optical products, services, prescription analysis, fitting and dispensing.

Language Skills

• Read and comprehend simple instructions, short correspondence, and memos.
• Write simple correspondence.
• Effectively present information in one-on-one and small group situations to customers, clients, and other associates.

Mathematical Skills

• Calculate figures and amounts such as discounts, interest and percentages.
• Apply concepts of basic algebra and geometry.

Reasoning Ability

• Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Deal with problems involving several concrete variables in standardized situations.

Physical Demands

Stand, walk, sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear most of the time. Frequently lift and/or move up to 20 pounds. Moderate noise level.

Behavioral Characteristics

• Basic computer literacy.
• Strong communication skills and desire to work with the public.
• Outgoing, positive professional personality & appearance.
• Work independently and as part of a team.
• Interact well with Doctor and other associates.
• Perform multiple tasks simultaneously.
• Flexibility to support change.
• Work onsite and participate in interactive onsite meetings regularly.
• Initiate immediate interaction, coordination and collaboration with team members, clients, customers, etc.

HIPAA & Security Requirements

All associates must comply with HIPAA as it pertains to disclosures of protected health information (PHI) as described in the Notice of Privacy Practices and HIPAA Privacy Policies and Procedures. Associates must protect all data and comply with the company's data security guidelines.

Equal Opportunity Employer

Visionworks is an equal opportunity employer, committed to the hiring, advancement, and fair treatment of individuals without regard to race, color, religion, sex, age, sexual orientation, gender, gender identity, national origin, ethnicity, disability or veteran status, or any other protected status designated by federal, state, or local law.

Union Position Compensation

Position provides competitive pay and benefits. Minimum pay rate of $24.50 per hour plus incentive, up to $36.75 per hour. Incentive pay, wage upgrades, and overtime opportunities also available.