Retail Licensed Optician

Visionworks of America, Inc.; Town of Newfield (NY); On-site; USD 34,000 - 51,000; Full time

Job summary

Visionworks of America, Inc. is seeking a full-time Ophthalmic Dispensing Associate in New York. The role involves assisting customers with frame and lens selection, interpreting prescriptions, and providing detailed product information.

Responsibilities include using the SERVE sales process, coordinating with labs and optometrists, and ensuring accurate pricing and insurance information. The position requires state ophthalmic dispensing licensure and strong customer service skills.

Qualifications

• Must have and maintain applicable state licensure for ophthalmic dispensing.
• Knowledge and demonstrated abilities in explaining optical products and interpretations of prescriptions.
• Ability to read and comprehend simple instructions, short correspondence, and memos.

Responsibilities

• Assist each customer in frame and lens selection.
• Explain optical products, services and lens choices to customers.
• Provide information on benefits and costs for third-party insurance.
• Utilize SERVE sales process to identify customer needs and recommend lenses.
• Discuss prescriptions with Lab and Optometrist to ensure accuracy.
• Sell, fit and dispense frames and accessories with accurate measurements.
• Maintain a clean and orderly dispensing area.
• Ensure pricing accuracy for retail customers.
• Adhere to HIPAA privacy and security guidelines.
• Support training for Apprentices as needed.
• Maintain equipment and workstations daily.
• Be flexible to take on additional responsibilities as needed.
• Comply with State Guidelines for licensure.

Skills

Basic computer literacy

Strong communication skills

Outgoing professional demeanor

Teamwork and independence

Onsite work ability

Education

High School Diploma or Equivalent

Job description

Summary:

Assists customers with frame selection, fits and dispenses frames.Utilizing technical information to interpret prescription to assist customer with selection of optical products and services.

Pay Class and Pay:

Pay Class: Full Time

Pay: $24.50 - $36.75 per hour

Essential Responsibilities:

• 1. Assist each customer in frame and lens selection meeting social distance requirements
• 2. Ensure compliance with social distancing, cleaning protocols and cleaning hygiene practices: frequent handwashing, not shaking hands, cover nose and mouth while coughing or sneezing, avoid touching eyes / nose / mouth with unwashed hands
• 3. Provide customers with accurate product information regarding frames, lens selections and other services.
• 4. Provide customers covered by Third Party insurance with accurate information regarding benefits to ensure proper selection of frames and lenses.Inform the customer of any additional charges not covered by their Third-Party insurance coverage.
• 5. Utilize the SERVE sales process to identify customer needs and establish proper lens recommendations based on patient needs.Associate must utilize all available demonstration tools (See SERVE brochure for specifics).
• 6. Analyze and interpret patients’ prescriptions.Communicate as necessary with the Lab and Optometrist to ensure accuracy of prescription.
• 7. Sell, fit and dispense frames and other accessories through the use of accurate measurements, verification of ordered products and adjustments of various optical products, in accordance with the Eyewear Presentation.
• 8. Maintain a clean and orderly dispensing area.
• 9. Responsible for the accuracy of customer pricing for the retail customer.
• 10. Maintain license requirements per State Guidelines
• 11. Where applicable, provide feedback and guidance to Apprentice Opticians
• 12. Adhere to privacy and confidential and proprietary company policies and procedures (i.e. HIPAA).
• 13. Participate in any/all training and educational activities necessary to fulfill at least the minimum requirements as specified within your departmental goals. This is in addition to, the completion of any activities necessary for the maintenance of professional affiliations or organizational requirements.
• 14. Diligently maintain the cleanliness of all equipment, workstations and the overall facility on a daily basis.
• 15. As required by changing business needs, complete additional responsibilities as assigned.

Education:

• High School Diploma or Equivalent

Experience & Background:

• Must have and maintain applicable state licensure for ophthalmic dispensing
• Knowledge and demonstrated abilities in explaining optical products, services, the analysis and interpretation of optical prescriptions, fitting and dispensing.

Language Skills:

• Ability to read and comprehend simple instructions, short correspondence, and memos
• Ability to write simple correspondence
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other associates of the organization

Mathematical Skills:

• Ability to calculate figures and amounts such as discounts, interest and percentages
• Ability to apply concepts of basic algebra and geometry

Reasoning Ability:

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
• Ability to deal with problems involving several concrete variables in standardized situations

Essential Responsibilities related to Physical Demands/Work Environment:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the associate is required to stand, use hands and fingers to handle, feel, pick or pinch, and talk or hear most of the time. The associate is occasionally required to stand, walk, and reach with hands and arms. The associate must frequently lift and/or move up to 20 pounds. The noise level in this location is moderate (use of computers, printers and machines).

Essential Responsibilities related to Behavioral Characteristics:

• Basic computer literacy
• Strong communication skills and the desire to work with the public
• Possess an outgoing, positive professional personality & appearance
• Ability to work independently and as part of team
• Ability to interact well with Doctor and other associates
• Ability to perform multiple tasks simultaneously
• Flexibility to support change
• Ability to work onsite and participate in interactive onsite meetings on a regular and predictable basis.
• Ability to initiate immediate interaction, coordination and collaboration with team members, clients, customers etc.

HIPAA & Security Requirements

All Associates must comply with the Health Insurance Portability Accountability Act of 1996 (HIPAA) as it pertains to disclosures of protected health information (PHI) as described in the Notice of Privacy Practices and HIPAA Privacy Policies and Procedures. As a component of job roles and responsibilities, Associates may have access to covered information, cardholder data or other confidential customer information which must be protected at all times.As a result, Associates must explicitly adhere to all data security guidelines established within the Company’s Privacy & Security Training Program.

Visionworks is an equal opportunity employer, committed to the hiring, advancement, and fair treatment of individuals without regard to race, color, religion, sex, age, sexual orientation, gender, gender identity, national origin, ethnicity, disability or veteran status, or any other protected status designated by federal, state, or local law.

Union Position Compensation:Position provides competitive pay and benefits.Specific terms are set forth in the Company’s collective bargaining agreement with a minimum pay rate of $24.50 per hour plus incentive. Starting pay may vary based on experience to a maximum of $36.75 per hour.Incentive pay, wage upgrades, and overtime opportunities also available.

The specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to perform the job successfully.As required by changing business needs, complete additional essential responsibilities as identified and assigned.