Retail Leader: Assistant Store Manager

Coach Stores Puerto Rico, Inc.; San Juan (PR); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach Puerto Rico is seeking a Store Leader to drive sales, deliver exceptional service, and develop a high-performing team at our San Juan location. You will forecast, plan, and implement category initiatives, monitor KPIs, and ensure brand standards across in-store and omni-channel operations.

Ideal candidates have 1+ years of leadership in retail, strong English, and the ability to motivate teams in a fast-paced environment. Experience with clienteling and retail systems is a plus.

Qualifications

• 1+ years of leadership experience in retail or service industries; luxury/fashion background preferred.
• Combination of education and experience will be considered.
• Strong customer focus and ability to thrive in a fast-paced environment.
• Proven ability to inspire and motivate teams to exceed performance standards.
• Excellent communication, problem-solving, and conflict resolution skills.
• Proficiency in Microsoft Office and retail systems; knowledge of omni-channel services and clienteling strategies.
• Ability to work in a fast-paced environment; strong English language proficiency.
• Ability to lift at least 25 lbs. regularly (up to 50 lbs occasionally).

Responsibilities

• Drive Sales & Strategy: Support the Store Manager in achieving sales goals through forecasting, planning, and implementing category initiatives; monitor KPIs and adjust strategies as needed.
• Deliver Exceptional Service: Create an inclusive, high-energy environment that meets Coach Service standards; resolve customer issues promptly and act as a brand ambassador in-store and in the community.
• Lead & Develop Talent: Recruit, onboard, and coach team members; foster a collaborative culture and build a strong talent pipeline aligned with brand vision.
• Execute Omni-Channel & Digital Engagement: Support virtual shopping, clienteling, and customer data acquisition; leverage social media trends to enhance the customer experience.
• Ensure Operational Excellence: Oversee compliance with policies, scheduling, payroll, HR processes, loss prevention, and visual merchandising standards; maintain store safety and vendor relationships.
• Collaborate & Communicate: Partner with leadership to interpret market trends, shape store strategies, and share insights with district and corporate teams to drive cross-functional projects.

Skills

Retail leadership

Customer focus

Communication

Team development

Omni-channel

Microsoft Office

Job description

Coach Puerto Rico is seeking a Store Leader to drive sales, deliver exceptional service, and develop a high-performing team at our San Juan location. You will forecast, plan, and implement category initiatives, monitor KPIs, and ensure brand standards across in-store and omni-channel operations.

Ideal candidates have 1+ years of leadership in retail, strong English, and the ability to motivate teams in a fast-paced environment. Experience with clienteling and retail systems is a plus.