Retail Lead | Automotive

Pull A Part of Cleveland LLC II; Cleveland (OH); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health Insurance

Life Insurance

Disability Insurance

401(k) with company match

Paid Holidays & Vacation

On-the-Job Training & Career Growth

Referral Bonus ($500)

EAP

Job summary

Pull-A-Part is seeking a Retail Lead to support daily store operations and assist the Retail Supervisor and Retail Chief in Cleveland. You will deliver exceptional customer service, coach team members, and maintain a safe, efficient environment for customers and staff.

You will supervise staff, manage store tasks, and ensure adherence to company policies while working retail hours including weekends and holidays. Prior automotive or recycling industry exposure is a plus.

Qualifications

• Leadership or supervisory experience in retail is required.
• Strong customer service focus and team leadership skills.
• Administrative and organizational abilities.
• Proficiency in Microsoft Office and mobile tech tools.
• Excellent written and verbal communication.
• Ability to multitask and manage multiple priorities.
• Physical ability to stand, walk, bend, and lift up to 50 lbs.
• Bilingual in English and Spanish is preferred.

Responsibilities

• Promote a “Safety First” and “Environmental Stewardship” culture.
• Lead by example with core values: Respect, Help, Learn & Grow.
• Supervise and motivate retail team to meet daily goals.
• Ensure cleanliness, organization, and professionalism in the store.
• Deliver friendly, helpful, and professional service to customers.
• Communicate sales and marketing initiatives to the team.
• Manage office administration, including phones, cash drawers, paperwork, and supplies.
• Support training, onboarding, and development of new employees.
• Maintain vendor and supplier relationships.
• Monitor and ensure compliance with company policies and SOPs.
• Work retail hours including weekends, overtime, and holidays.

Skills

Retail leadership

Customer service

Team leadership

Administrative

Microsoft Office

Communication

Multitasking

Physical ability

Bilingual (EN/ES)

Tools

Microsoft Office

Job description

Description

Job Details

Job Type

Full-time

Description

Top Benefits

• Medical, Dental & Vision Insurance (Low-cost or FREE)
• FREE Life & Short-Term Disability Insurance
• Long-Term Disability Insurance (Based on age/earnings)
• 401(k) with Company Match
• Paid Holidays & Vacation
• On-the-Job Training & Career Growth
• Employee Referral Bonus ($500)
• Employee Assistance Program (EAP)

Your Role

As a Retail Lead, you’ll support the Retail Supervisor and Retail Chief in leading daily store operations. You’ll provide excellent customer service, coach team members, and ensure a safe, efficient, and positive environment for customers and employees alike.

What You’ll Do as a Retail Lead

• Promote a “Safety First” and “Environmental Stewardship” culture
• Lead by example, demonstrating our four core values – Respect, Help, Learn & Grow
• Supervise and motivate retail team members to meet daily goals
• Ensure cleanliness, organization, and professionalism in the store
• Deliver friendly, helpful, and professional service to customers
• Communicate sales and marketing initiatives to the team
• Manage office administration, including phones, cash drawers, paperwork, and supplies
• Support training, development, and onboarding of new employees
• Maintain vendor and supplier relationships
• Monitor and ensure compliance with all company policies and SOPs
• Work retail hours including weekends, overtime, and holidays as needed
• Perform retail-related tasks as directed
• Grow your skills, assist your team, and perform other assigned tasks.

What You Bring as a Retail Lead

• Leadership or supervisory experience in retail (required)
• Strong customer service focus and team leadership skills
• Solid administrative and organizational abilities
• Proficiency in Microsoft Office and mobile tech tools
• Effective written and verbal communication skills
• Ability to multitask and manage multiple priorities
• Physical ability to stand, walk, bend, and lift up to 50 lbs
• Reliable transportation and flexibility to work indoors/outdoors Preferred:
• Experience in automotive, salvage, or recycling industry
• Bilingual in English and Spanish

About Us Pull-A-Part, headquartered in Atlanta, GA, is a national leader in the do-it-yourself used auto parts industry. We’ve reimagined the traditional junkyard into a sustainable, customer-focused recycling operation. Founded in 1997, Pull-A-Part operates 35 superstores nationwide, including 11 U-Pull-&-Pay locations. We’ve been recognized nationwide for our commitment to customer service, environmental responsibility, and corporate citizenship. Learn more: https://about.pullapart.com | https://upullandpay.com Our Core Values

• Respect – Every team member and customer counts
• Help – Support your team and customers to reach goals
• Learn – Ask questions and grow your knowledge
• Grow – Develop new skills and advance your career

Equal Opportunity Employer Pull-A-Part is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.