Retail Lead Associate Floater

Goodwill of Central and Coastal Virginia; Richmond (VA); On-site; USD 35,000 - 52,000; Full time

Job summary

Goodwill of Central and Coastal Virginia is seeking a capable leader to help run a retail store in the absence of management, directing operations and achieving financial goals.

The role requires at least 1 year in a leadership position, a high school diploma or GED, and a valid driver's license. You will travel within the service area, ensuring a strong shopper experience and smooth daily operations.

Qualifications

• High School Diploma or GED preferred; combination with work experience considered.
• 1 year experience in a leadership role required.
• Valid state driver's license, insurance and good driving record required.
• Must pass criminal background check.

Responsibilities

• Lead or assist store management in their absence, directing operations and goals.
• Open store, manage daily activities and cash reconciliations.
• Ensure an exceptional shopper experience and engage with customers and associates.
• Maintain store visual presentation and floor upkeep at all times.
• Travel to locations within the Goodwill service area as needed.

Skills

Leadership

Customer service

Operations

Education

High School Diploma or GED

1 Year leadership experience

Job description

Purpose

We believe that work is a foundation for empowering individuals, strengthening families, and building prosperous communities.

Mission

Our mission is changing lives...helping people help themselves through the power of work.?

Core Values

Innovation, ?Respect, ?Integrity, ?Learning, ?Teamwork, Commitment

Position Summary

Contribute to the mission of Goodwill by helping to lead a Goodwill retail store location in the absence of a member of management. Acts as the store manager/assistant or Lead when these key holders are out of the store for an extended period of time, directing operations, associate assignments, and driving financial and production goals.

Essential Duties

• Accountable for all retail facility operations in the absence of other retail management team members.
• Open store and prepare facility for business day, pass out Matrix, ensure that production is done in line with production goals.
• Monitor sales floor to ensure an exceptional shopper experience, engage with associates and shoppers throughout the day.
• Close store, reconcile cash with daily sales reports and secure facility for the night in the absence of other management team members.
• Maintain visual presentation and sales floor maintenance at all times.
• Communicate with District Operations Manager on any issues identified within the store including safety, security and personnel issues.
• Act with the best interests of the organization in mind at all times, making decisions that are in line with Goodwill's guidelines.
• Flexible in travelling to locations within home region.
• Email checked 3 times daily for communications that may need to be made in the absence of the store management team.
• Timely preparation of expense reports.
• Adapt to the nuance of each building, its associates, enclaves and goals.

Supervisory Responsibilities

The associate in this position has supervisory responsibility for designated associates in their department.

Education/Experience/Certificates/Security Clearance

• High School Diploma or GED preferred. Will consider a combination of education and work experience.
• 1 Year experience in a leadership role required.
• No professional certifications are required for this position.
• Valid state driver's license, insurance and satisfactory driving record are required.
• The associate in this position will be required to successfully pass a criminal background check.

Competencies

Lives the Values, Drives for Results, Customer Focus, Communication, Job Skills Knowledge, Builds/Leads Teams

Safety Statement

Associates are required to follow Goodwill's safety rules and regulations, as outlined in Goodwill's policies. Managers have the added responsibility to ensure the compliance of their team members.

Information Privacy and Security

This associate may have access to Confidential Information (CI) and is required to be familiar with the Goodwill Privacy policy 10.23 related to the handling of CI, and follow all related procedures required to protect the privacy and security of CI.

Physical Demands/Work Environment/Work Conditions

• The associate is required to lift 20 pounds maximum with frequent lifting and/or carrying objects weighing up to 10 pounds. Walking or standing to a significant degree involves sitting most of the time with a degree of pushing and pulling.
• The associate works in a moderate work environment with occasional exposure to extreme atmospheric conditions (temperature, noise, fumes, dust, etc.).
• The associate is required to travel throughout the Goodwill service area.

Equal Opportunity/Affirmative Action Statement

Goodwill of Central and Coastal Virginia is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.