Retail Keyholder: Lead Customer Service & Store Ops

Kitty Hawk Surf Co.; Northern (KY); Hybrid; USD 26,000 - 34,000; Full time

Job summary

Kitty Hawk Kites is seeking a full-time KHK Retail Sales Keyholder for the Outer Banks, NC area. You will assist customers, process purchases, and help manage daily store operations to deliver excellent service.

You will support promotions, merchandise presentation, and loss-prevention practices while supervising staff in the absence of the store manager and assistant manager. This role emphasizes reliability and a proactive approach to retail.

Qualifications

• 1+ years retail sales experience.
• Basic mathematical skills.
• Ability to communicate and relate positively with a variety of people.
• Interest in retail.
• Self-starter with willingness to learn.
• Reliable, responsible, and trustworthy.

Responsibilities

• Assist and inform customers
• Accurately ring up purchases
• Maintain awareness of current promotions and advertisements
• Open and close store, including closing out the register; carry keys; disarm and arm alarm system
• Receive and stock merchandise
• Maintains all areas of the store, including thoughtful merchandising, recovery, and cleaning
• Protect company assets through loss prevention techniques
• Monitor and assist cashiers and other staff as needed
• Assist with training and supporting new employees
• Handle managerial tasks when manager and assistant manager are unavailable.
• Other duties as assigned

Skills

Retail sales experience

Basic math

Communication

Interest in retail

Self-starter

Reliability

Job description

Kitty Hawk Kites is seeking a full-time KHK Retail Sales Keyholder for the Outer Banks, NC area. You will assist customers, process purchases, and help manage daily store operations to deliver excellent service.

You will support promotions, merchandise presentation, and loss-prevention practices while supervising staff in the absence of the store manager and assistant manager. This role emphasizes reliability and a proactive approach to retail.