Retail Keyholder: Customer Experience Lead

See S Candies; Durham (NC); On-site; USD 22,000 - 31,000; Full time

Job summary

See’s Candies in Durham, NC seeks friendly, enthusiastic individuals for customer service and sales roles. You will work as a Keyholder, opening and closing the store, driving sales, and maintaining shop operations with a team-oriented approach.

The position requires strong interpersonal skills, a positive attitude, and the ability to work in a fast-paced retail environment. Physical tasks include lifting up to 25 pounds and stocking shelves.

Qualifications

• Previous experience in customer service and sales is preferred.
• Must be able to open and close store as a Keyholder.
• Strong interpersonal and communication skills.
• Ability to work in a fast-paced and dynamic retail environment.
• Positive attitude and a passion for delivering exceptional customer service.
• Physical ability to carry out the essential functions of the job, including stocking shelves, ringing sales, standing, or walking the entire shift and lifting up to 25 pounds frequently.
• Physical ability to unload deliveries and prepare returns when the store closes at the end of the season.
• Flexibility in working hours, including weekends and holidays.

Responsibilities

• Responsible for following product and shop operations.
• Ensure staff adherence to product and operational guidelines.
• Manage store opening and closing procedures.
• Drive sales to achieve targets.
• Foster a positive, team-oriented environment.
• Deliver exceptional customer service.
• Implement cost control measures.
• Maintain effective visual merchandising standards.
• Uphold safety practices at all times.
• Ensure compliance with company policies and procedures.

Skills

Customer service

Sales

Keyholder duties

Interpersonal skills

Fast-paced environment

Flexibility

Physical stamina

Job description

See’s Candies in Durham, NC seeks friendly, enthusiastic individuals for customer service and sales roles. You will work as a Keyholder, opening and closing the store, driving sales, and maintaining shop operations with a team-oriented approach.

The position requires strong interpersonal skills, a positive attitude, and the ability to work in a fast-paced retail environment. Physical tasks include lifting up to 25 pounds and stocking shelves.