Retail Key Holder - Shaker Heights - PT

Shinola- Retail; Shaker Heights (OH); On-site; USD 10,000 - 60,000; Full time

Job summary

An established luxury design brand is seeking a passionate Guest Experience Leader to join their team. In this dynamic role, you will exceed revenue targets while providing exceptional guest experiences and fostering long-term customer relationships. You will lead a team, ensuring consistent brand standards and operational excellence. With a commitment to quality and craftsmanship, this company offers a unique opportunity to contribute to an iconic American brand. If you thrive in a fast-paced environment and are eager to make a significant impact, this role is perfect for you!

Benefits

Paid Time-off

Medical, Dental & Vision Insurance

401k with Company Match

Employee Assistance Program

Pet Insurance

Complimentary Employee Watch

Employee Hiring Referral Bonus

Potential Monthly Bonus

Qualifications

• 1+ years of specialty retail leadership experience required.
• Strong organizational skills and critical thinking abilities needed.

Responsibilities

• Exceed revenue targets by providing exceptional guest experiences.
• Lead and coach store team to ensure consistent brand experience.
• Utilize Salesforce for maintaining customer relationships.

Skills

Organizational Skills

Critical Thinking

Customer Service

Retail Leadership

Education

High School Diploma

Tools

Salesforce

Job description

At Shinola, we make beautiful, enduring, handcrafted goods that are built to be lived in, worn out, and well loved. Our thoughtful craftsmanship, timeless design and spirited stories inspire our customers to live well, with confidence & joy—in a style that is uniquely their own! Because we are a growing and evolving company, each employee is a key stakeholder, making decisions every day that directly impact our overall vision and direction. At Shinola, you’ll have the opportunity to make a significant contribution at the start of what we believe will become an iconic American brand.

• Founded in 2011, we are a Detroit based luxury design brand committed to crafting products that are built to last.
• We are committed to creating high-quality manufacturing jobs while operating the first at-scale watch factory in the US in 50 years.
• In addition to luxury timepieces, our team of artisans handcraft premium leather goods, jewelry, and more – celebrating thoughtful design and the beauty of industry through every product we make.
• Our retail locations allow us to showcase our commitment to quality, manufacturing and design by connecting our guests to products in store.

What you'll do:

• Guest Experience
  • Exceed revenue targets and build relationships by providing consistent guest experience to each guest exhibiting hospitality in every interaction while executing the following Brand Experience standards: A Warm Welcome, Creating a Connection, Product Love and Community Building. Execute in-person and virtual shopping appointments.
  • Participate in monthly product knowledge, operational and guest service training.
  • Facilitate guests repairs.
• Experience Leader
  • Leads experience standards in our stores and ensures consistency with each guest experience with the brand through coaching and developing based on development levels.
  • Leverages KPIs to motivate team and drive performance.
• Customer Relationship Management
  • Utilize Sales Force to maintain customer relationships through in depth information capture and maintain detailed client profiles, building long term relationships.
  • Execute brand outreach strategies as communicated via bolt to drive connection and revenue.
  • Maintain a proactive selling culture that focuses on building long term relationships in relation to the company’s brand values.
• Human Resources
  • Utilize the company’s outlined development tools to understand and recognize development levels of store team members to create an environment of consistent improvement and growth.
  • Supports the Store manager with coaching and developing the sales team.
  • Regularly and consistently abide by Time & Attendance policies and all policies and procedures there within.
• Operations
  • Control expenses.
  • Complete tasks in a timely manner.
  • Adhere to company Loss Prevention standards to maintain the integrity of the sales floor and product.
  • Adhere to company shipping and handling guidelines to successfully conduct product transfers, liquidations and RTV’s.
  • Monitor and manage store supply levels and budget to ensure the store is running optimally and stocked properly.
  • Manage visual merchandising standards and practices ensuring that the store and product displays are in line with company guidelines.

Qualifications

• High School Diploma.
• 1+ years of specialty retail leadership.
• Strong organizational skills.
• Critical thinker.

Sampling of Total Rewards Program:

• Compensation type: hourly.
• Compensation:
  Compensation can be negotiated based on previous experience & qualifications.
  • Starting at $16.75 per hour.
• Potential monthly bonus based on store financial performance.
• Employee hiring referral bonus.
• Paid Time-off: (for FT employees working more than 30 hours)
  • 10 Corporate Holidays.
  • 15 Vacation days (accrued).
  • 2 Volunteer days.
• Medical, dental & vision -click here to view our full package! (for employees working more than 20 hours)
• 401k with company match.
• Employee assistance program.
• Pet Insurance.
• Complimentary employee watch.