Retail Key Holder, San Mateo, #496

Gopuff; San Mateo (CA); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Medical/Dental/Vision insurance

401(k) retirement plan

25% employee discount

Vacation and sick time

EAP program

Job summary

BevMo! by Gopuff is seeking a Key Holder for its Retail Operations team in San Mateo, CA. You will open/close the store, assist during busy periods, and support new employees while delivering excellent customer service and driving sales.

Responsibilities include inventory tasks, cash handling, and enforcing loss-prevention policies. Join a team focused on guest experience and operational excellence.

Qualifications

• 1+ years in a leadership role in retail, grocery, military, restaurant or equivalent.
• Able to work flexible hours including nights, weekends and holidays.
• Strong math and cash-handling abilities.
• Team-oriented mentality with reliability and initiative.
• Able to lift up to 49 pounds.

Responsibilities

• Open and close the store, assist in the absence of management.
• Provide excellent customer service and drive sales.
• Assist with high-volume periods and train new staff.
• Know in-house products to recommend to customers.
• Manage inventory tasks: restocking, counts, discrepancies.
• Process cash transactions, open/close tills, deposits.
• Operate scanners, cash registers, and electronics.
• Enforce age verification and maintain pricing accuracy.
• Handle refunds and exchanges; maintain store standards.
• Monitor floor for theft; enforce security procedures.
• Maintain store cleanliness in all areas and assist with training.

Skills

Leadership experience

Cash handling

Teamwork

Schedule flexibility

Physical stamina

Education

High School Diploma

Job description

BevMo! by Gopuff is seeking a Key Holder for our Retail Operations team. This position is responsible for opening and closing the store and performing other duties in the absence of management. A Key Holder will assist the store in periods of high volume and provide support for new employees, providing excellent customer service while driving sales.

Responsibilities

• Provide excellent customer service by greeting and establishing rapport with customers while informing them of the products and services
• Arrive early to open the store and leave late to close the store
• Will assist the store in periods of high volume and provide support for new employees
• Knowledge of in house products to provide customers with recommendations
• Assist with inventory management tasks such as restocking merchandise, conducting inventory counts, and identifying discrepancies.
• Process cash transactions accurately and efficiently, including opening and closing tills, counting cash, and preparing deposits.
• Operating scanners, cash registers, and other electronics
• Follow proper age verification policies
• Ensuring all prices and quantities are accurate and providing a customer receipt
• Processing refunds and exchanges
• Monitor the sales floor to prevent theft and minimize loss, including conducting bag checks and ensuring adherence to security procedures.
• Store cleanliness and assist in maintaining standards on the sales floor, stock room, lockers, and bathrooms
• Train new employees on store procedures, product knowledge, and customer service standards

Qualifications

• 1+ years leadership experience in retail, grocery, military, restaurant or equivalent experience
• Ability to work with fluid schedules; be available during peak hours of operation and availability to support stores on nights, weekends, holidays, etc.
• Basic math skills and proficiency in cash handling
• Team-oriented mentality
• Ability to lift up to 49 pounds
• High School Diploma or equivalent

What We Offer

• Medical/Dental/Vision Insurance (for full-time employees)
• 401(k) Retirement Savings Plan
• 25% employee discount & FAM Membership
• Vacation and Sick Time for eligible employees
• EAP through AllOne Health (formerly Carebridge)

Pay

• Gopuff pays employees based on market pricing and pay may vary depending on your location. Compensation for U.S. locations is based on a cost of labor index for that geographic area.
• San Mateo, CA: $19.35/hr
• The salary range above reflects what we’d reasonably expect to pay candidates. A candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future. For additional information on this role’s compensation package, please reach out to the designated recruiter for this role.

At Gopuff, we know that life can be unpredictable. Sometimes you forget the milk at the store, run out of pet food for Fido, or just really need ice cream at 11 pm. We get it—stuff happens. But that’s where we come in, delivering all your wants and needs in just minutes.

And now, we’re assembling a team of motivated people to help us drive forward that vision to bring a new age of convenience and predictability to an unpredictable world.

Like what you’re hearing? Then join us on Team Blue.

Gopuff is an equal employment opportunity employer, committed to an inclusive workplace where we do not discriminate on the basis of race, sex, gender, national origin, religion, sexual orientation, gender identity, marital or familial status, age, ancestry, disability, genetic information, or any other characteristic protected by applicable laws. We believe in diversity and encourage any qualified individual to apply.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.