Retail Key Holder - PT Operations

Startops; Detroit (MI); On-site; USD 10,000 - 60,000; Part time

Job summary

An established industry player is seeking a Retail Key Holder to enhance guest experiences and drive sales in a vibrant retail environment. This role involves leading a team, optimizing operations, and ensuring exceptional service standards. You'll have the opportunity to engage with customers, manage relationships, and contribute to a brand that values quality and craftsmanship. If you're passionate about retail and enjoy building connections, this position offers a unique chance to make a significant impact in a growing company dedicated to excellence. Join a team where your contributions will help shape the future of a beloved brand.

Benefits

Medical, Dental & Vision Insurance

401k with Company Match

Employee Assistance Program

Pet Insurance

Merchandise Discounts

Complimentary Employee Watch

Paid Time-Off

Potential Monthly Bonus

Employee Hiring Referral Bonus

Qualifications

• 1+ years of specialty retail leadership experience required.
• Strong organizational and communication skills are essential.

Responsibilities

• Manage guest experience and optimize team performance in retail.
• Utilize Sales Force to maintain customer relationships.

Skills

Organizational Skills

Written Communication

Verbal Communication

Relationship Building

Critical Thinking

Education

High School Diploma

Tools

Sales Force

Job description

Retail Key Holder - PT

Manage and optimize guest experience and team performance in retail operations to drive revenue and customer satisfaction.

Location: Detroit, Michigan, United States

Job Tags: Operations

About The Role

Who we are:

At Shinola, we make beautiful, enduring, handcrafted goods that are built to be lived in, worn out, and well loved. Our thoughtful craftsmanship, timeless design and spirited stories inspire our customers to live well, with confidence & joy-in a style that is uniquely their own! Because we are a growing and evolving company, each employee is a key stakeholder, making decisions every day that directly impact our overall vision and direction. At Shinola, you'll have the opportunity to make a significant contribution at the start of what we believe will become an iconic American brand.

• Founded in 2011, we are a Detroit based luxury design brand committed to crafting products that are built to last
• We are committed to creating high-quality manufacturing jobs while operating the first at-scale watch factory in the US in 50 years
• In addition to luxury timepieces, our team of artisans handcraft premium leather goods, jewelry, and more-celebrating thoughtful design and the beauty of industry through every product we make
• Our retail locations allow us to showcase our commitment to quality, manufacturing and design by connecting our guests to products in store

What you'll do:

• Guest Experience
  • Exceed revenue targets and build relationships by providing consistent guest experience to each guest exhibiting hospitality in every interaction while executing the following Brand Experience standards: A Warm Welcome, Creating a Connection, Product Love and Community Building. Execute in-person and virtual shopping appointments.
  • Participate in monthly product knowledge, operational and guest service training.
  • Facilitate guests repairs.
• Experience Leader
  • Leads experience standards in our stores and ensures consistency with each guest experience with the brand through coaching and developing based on development levels.
  • Leverages KPIs to motivate team and drive performance.
• Customer Relationship Management
  • Utilize Sales Force to maintain customer relationships through in-depth information capture and maintain detailed client profiles, building long term relationships.
  • Execute brand outreach strategies as communicated via bolt to drive connection and revenue.
  • Maintain a proactive selling culture that focuses on building long term relationships in relation to the company's brand values.
• Human Resources
  • Utilize the company's outlined development tools to understand and recognize development levels of store team members to create an environment of consistent improvement and growth
  • Supports the Store manager with coaching and developing the sales team
  • Regularly and consistently abide by Time & Attendance policies and all policies and procedures there within
• Operations
  • Control expenses
  • Complete tasks in a timely manner
  • Adhere to company Loss Prevention standards to maintain the integrity of the sales floor and product.
  • Adhere to company shipping and handling guidelines to successfully conduct product transfers, liquidations and RTV's.
  • Monitor and manage store supply levels and budget to ensure the store is running optimally and stocked properly.
  • Manage visual merchandising standards and practices ensuring that the store and product displays are in line with company guidelines.

Qualifications

• High School Diploma
• 1+ years of specialty retail leadership
• Strong organizational skills
• Strong written & verbal communication skills
• Excellent at relationship building/networking experience
• Critical thinker

Sampling of Total Rewards Program:

• Compensation type: hourly
• Compensation: Compensation can be negotiated based on previous experience & qualifications. Starting at $16.75 per hour
• Bonus eligibility:
  • Potential monthly bonus based on store financial performance.
  • Employee hiring referral bonus
• Paid Time-off: (for FT employees working more than 30 hours)
  • 10 Corporate Holidays
  • 15 Vacation days (accrued)
  • 2 Volunteer days
• Benefits:
  • Medical, dental & vision-click here to view our full package! (for employees working more than 20 hours)
  • 401k with company match
  • Employee assistance program
  • Pet Insurance
  • Merchandise discounts
  • Complimentary employee watch

At Shinola, we're committed to growing and empowering an inclusive community within our company and industry. This is why we hire and cultivate diverse teams of the best and brightest from all backgrounds, experiences, and perspectives across our organization. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned. This job description does not constitute a contract of employment and Shinola may exercise its employment-at-will rights at any time.

Note: Shinola is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance and not applicant will be penalized as a result of such a request.