Retail Key Holder-Pavilion at King's Grant

Bath & Body Works; Concord (NC); On-site; USD 25,000 - 40,000; Part time

Job summary

An established industry player seeks a Retail Key Holder to lead store operations and enhance customer experiences. This role involves supporting sales plans, providing feedback to associates, and ensuring a high-quality customer service environment. With a commitment to diversity and community, the company offers a vibrant workplace where associates can thrive. Enjoy benefits like tuition-free education, a generous merchandise discount, and a supportive team culture. If you are passionate about retail and customer engagement, this opportunity is perfect for you.

Benefits

Tuition-Free Education

40% Merchandise Discount

On-Demand Wage Access

Mental Health Support

Paid Time Off

Qualifications

• Ability to foster a customer-focused selling culture.
• Demonstrated selling and operational results.

Responsibilities

• Responsible for leadership tasks delegated by the store manager.
• Lead and model selling and customer experience standards.

Skills

Customer Service

Sales Skills

Leadership

Coaching

Education

High School Diploma or GED

Job description

Retail Key Holder-Pavilion at King's Grant

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Retail Key Holder-Pavilion at King's Grant

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Description

• Career Development | Daily or Weekly Pay | Tuition-Free Benefits | Fun Stores | Free Product | 40% Discount

At Bath & Body Works, everyone belongs. We are committed to creating a diverse, equitable and inclusive culture focused on delivering exceptional fragrances and experiences to our customers. We focus on recruiting, retaining, and advancing diverse talent where our associate population is as diverse as the communities we serve, live and work. We also work to improve our communities and our planet in ways that will make us proud for years to come because we believe the world is a brighter, happier place when everyone has access to the things that make them happy.

Our store leaders are the front line of our field leadership team: they’re retail and customer-savvy, dedicated brand ambassadors and thrive on the connections we make with our customers. As a Key Holder, you will support delivering sales plans through effective execution of store and operational tasks.

Responsibilities

• Responsible for leadership tasks as delegated by the store manager, including acting as manager on duty to address customer service, vendor relationships, or maintenance issues.
• Provide individual and team performance feedback and recommendations to managers.
• Lead and model selling and customer experience standards.
• Display knowledge of product, company policies, and store strategies.
• Set the direction and goals for the day/shift when associates arrive for work.
• Build a highly satisfied and loyal customer base through engagement, conversion, and gathering customer phone and email information.
• Perform opening and closing routines, including execution of bank deposits, receipt of shipment, and interpreting/disseminating company directives.
• Maintain policies and procedures.
• Assist with floorsets, window changes, visual presentations, signage placement, etc., as directed.

Qualifications

• Preferably an existing sales associate aspiring to a management role.
• Ability to foster a customer-focused selling culture.
• Demonstrated selling and operational results.
• Availability for varied weekly shifts, including weekends, closing, and peak shifts.
• Ability to provide in-the-moment coaching to associates.

Education

• High School Diploma or GED Certificate.

Core Competencies

• Lead with Curiosity & Humility.
• Build High Performing Teams for Today & Tomorrow.
• Influence & Inspire with Vision & Purpose.
• Observe, Engage & Connect.
• Strive to Achieve Operational Excellence.
• Deliver Business Results.

Benefits

Bath & Body Works associates are the heart of our business. That’s why we're proud to offer benefits that empower you to Dream Bigger & Live Brighter. Benefits for eligible associates include:

• On-demand access to your earned wages through DailyPay.
• Tuition-free education in partnership with Guild from over 140 programs across 30+ colleges and universities, plus scholarship opportunities.
• 40% merchandise discount and free products.
• Performance-based compensation and bonus programs for sales leadership.
• No-cost mental health and wellbeing support, plus comprehensive health, dental, vision, and life insurance options for full-time associates.
• Paid time off and family benefits, including maternity and parental leave.

Visit bbwbenefits.com for more details.

The above statements are intended to describe the general nature and level of work being performed. They are not exhaustive of all responsibilities, duties, and skills required.

We will consider all qualified applicants, including those with arrest or conviction records, in accordance with applicable laws.

We are an equal opportunity employer and committed to providing reasonable accommodations for individuals with disabilities.

Application window will close when all roles are filled.

Seniority level

• Associate

Employment type

• Part-time

Job function

• Sales and Customer Service

Industries

• Retail and Manufacturing