Retail Key Holder-LINCOLN SQUARE MALL

Bath & Body Works, Inc.; Arlington (TX); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Retail Key Holder to join their team. In this vital role, you will support the store manager in delivering exceptional customer experiences and achieving sales goals. Your leadership will help foster a customer-focused environment, ensuring that every shopper feels valued and engaged. This position offers the chance to develop your management skills while being part of a diverse and inclusive workplace that values your contributions. If you're passionate about retail and ready to take the next step in your career, this opportunity is perfect for you.

Qualifications

• Experience in a retail environment with a focus on customer service.
• Aspiring to take on leadership responsibilities in a retail setting.

Responsibilities

• Lead store operations and address customer service issues.
• Provide feedback on individual and team performance to management.
• Execute opening and closing routines effectively.

Skills

Customer Service

Sales Techniques

Leadership

Product Knowledge

Education

High School Diploma

Job description

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Description
At Bath & Body Works, everyone belongs. We are committed to creating a diverse, equitable and inclusive culture focused on delivering exceptional fragrances and experiences to our customers. Our store leaders are the front line of our field leadership team: they’re retail and customer-savvy, dedicated brand ambassadors and thrive on the connections we make with our customers. As a Key Holder, you will support delivering sales plan through effective execution of store and operational tasks.

Responsibilities

• Responsible for leadership tasks as delegated by the store manager including acting as manager on duty, when scheduled, to address customer service, vendor relationships, or maintenance issues
• Provide individual and team performance feedback and recommendations to managers
• Lead and model selling and customer experience standards
• Display knowledge of product, company policies and store strategies
• Set the direction and goals for the day/shift when associates arrive for work
• Build a highly satisfied and loyal customer base through engagement, conversion and gathering customer phone and e-mail information
• Perform opening and closing routines including execution of bank deposits, receipt of shipment, and interpret / disseminate company directive
• Maintain policies and procedures
• Assist with floorsets, window changes, visual presentations, signage placement, etc. as directed

Qualifications

• Preferably an existing sales associate that aspires to a management role
• Ability to foster a customer-focused selling culture
• Demonstrated selling and operational results