Retail Key Holder-HAMPTON VILLAGE CENTER

Bath & Body Works, Inc.; Rochester Hills (MI); On-site; USD 30,000 - 40,000; Part time

Job summary

An established industry player is seeking a Retail Key Holder to enhance customer experiences and drive sales. In this pivotal role, you'll support store leadership by managing daily operations, providing feedback to associates, and ensuring a high standard of customer service. You'll be instrumental in building a loyal customer base while fostering a positive team environment. This part-time position offers an exciting opportunity to grow within a dynamic retail setting, where your contributions will directly influence the store's success and customer satisfaction. If you're passionate about retail and ready to take on new challenges, this role is perfect for you.

Benefits

DailyPay access

Tuition-free education

40% merchandise discount

Performance-based compensation

Mental health support

Paid time off

Paid maternity and parental leave

Qualifications

• Existing sales associate aspiring to a management role preferred.
• Ability to foster a customer-focused selling culture.

Responsibilities

• Act as manager on duty to address customer service and vendor issues.
• Provide performance feedback and lead selling standards.

Skills

Customer Service

Sales Techniques

Coaching

Leadership

Education

High School Diploma or GED

Job description

Retail Key Holder - HAMPTON VILLAGE CENTER

Join to apply for the Retail Key Holder - HAMPTON VILLAGE CENTER role at Bath & Body Works.

Description
At Bath & Body Works, everyone belongs. We are committed to creating a diverse, equitable, and inclusive culture focused on delivering exceptional fragrances and experiences to our customers. Our store leaders are the front line of our field leadership team: they’re retail and customer-savvy, dedicated brand ambassadors who thrive on the connections we make with our customers. As a Key Holder, you will support delivering sales plans through effective execution of store and operational tasks.

Responsibilities

• Responsible for leadership tasks as delegated by the store manager including acting as manager on duty, when scheduled, to address customer service, vendor relationships, or maintenance issues.
• Provide individual and team performance feedback and recommendations to managers.
• Lead and model selling and customer experience standards.
• Display knowledge of product, company policies, and store strategies.
• Set the direction and goals for the day/shift when associates arrive for work.
• Build a highly satisfied and loyal customer base through engagement, conversion, and gathering customer phone and e-mail information.
• Perform opening and closing routines including execution of bank deposits, receipt of shipment, and interpret/disseminate company directives.
• Maintain policies and procedures.
• Assist with floorsets, window changes, visual presentations, signage placement, etc. as directed.

Qualifications

• Preferably an existing sales associate that aspires to a management role.
• Ability to foster a customer-focused selling culture.
• Demonstrated selling and operational results.
• Available for varied weekly shifts including weekend, closing, and peak shifts.
• Ability to provide in-the-moment coaching to associates.

Education

• High School Diploma or GED Certificate.

Core Competencies

• Lead with Curiosity & Humility.
• Build High Performing Teams for Today & Tomorrow.
• Influence & Inspire with Vision & Purpose.
• Observe, Engage & Connect.
• Strive to Achieve Operational Excellence.
• Deliver Business Results.

Benefits

Bath & Body Works associates are the heart of our business. That’s why we're proud to offer benefits that empower you to Dream Bigger & Live Brighter. Benefits for eligible associates include:

• On-demand access to your earned wages through DailyPay.
• Tuition-free education offered in partnership with Guild from more than 140 programs across 30+ colleges and universities.
• 40% merchandise discount and free product.
• Competitive, performance-based compensation and bonus incentive programs for sales leadership positions.
• No-cost mental health and wellbeing support for all associates.
• Opportunity for paid time off and additional family benefits including paid maternity and parental leave.

We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. We are an equal opportunity and affirmative action employer.

Application window will close when all role(s) are filled.

Seniority Level

Associate

Employment Type

Part-time

Job Function

Sales and Customer Service

Industries

Retail and Manufacturing