Retail Key Holder-Crossroads Shopping Center

Bath & Body Works, Inc.; Statesville (NC); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Retail Key Holder to join their team at a vibrant shopping center. In this pivotal role, you will lead store operations and enhance the customer experience while driving sales performance. Your ability to connect with customers and foster a positive selling culture will be key to building a loyal customer base. With a supportive environment that values diversity and inclusion, this position offers opportunities for career growth and development. If you're passionate about retail and ready to take the next step in your career, this is the perfect opportunity for you!

Benefits

On-demand access to earned wages

Tuition-free education

40% merchandise discount

Competitive compensation and bonuses

Mental health and wellbeing support

Paid time off and family benefits

Qualifications

• Existing sales associates aspiring to management roles preferred.
• Ability to foster a customer-focused selling culture.

Responsibilities

• Lead store operations and act as manager on duty when scheduled.
• Provide feedback and recommendations to improve performance.

Skills

Customer service

Sales techniques

Team leadership

Operational excellence

Education

High School Diploma or GED

Job description

Retail Key Holder-Crossroads Shopping Center

Join to apply for the Retail Key Holder-Crossroads Shopping Center role at Bath & Body Works

Description
At Bath & Body Works, everyone belongs. We are committed to creating a diverse, equitable and inclusive culture focused on delivering exceptional fragrances and experiences to our customers. Our store leaders are the front line of our field leadership team: they’re retail and customer-savvy, dedicated brand ambassadors and thrive on the connections we make with our customers. As a Key Holder, you will support delivering sales plan through effective execution of store and operational tasks.

Responsibilities

• Responsible for leadership tasks as delegated by the store manager including acting as manager on duty, when scheduled, to address customer service, vendor relationships, or maintenance issues.
• Provide individual and team performance feedback and recommendations to managers.
• Lead and model selling and customer experience standards.
• Display knowledge of product, company policies and store strategies.
• Set the direction and goals for the day/shift when associates arrive for work.
• Build a highly satisfied and loyal customer base through engagement, conversion and gathering customer phone and e-mail information.
• Perform opening and closing routines including execution of bank deposits, receipt of shipment, and interpret/disseminate company directive.
• Maintain policies and procedures.
• Assist with floorsets, window changes, visual presentations, signage placement, etc. as directed.

Qualifications

• Preferably an existing sales associate that aspires to a management role.
• Ability to foster a customer-focused selling culture.
• Demonstrated selling and operational results.
• Available for varied weekly shifts including weekend, closing and peak shifts.
• Ability to provide in the moment coaching to associates.

Education

• High School Diploma or GED Certificate.

Core Competencies

• Lead with Curiosity & Humility.
• Build High Performing Teams for Today & Tomorrow.
• Influence & Inspire with Vision & Purpose.
• Observe, Engage & Connect.
• Strive to Achieve Operational Excellence.
• Deliver Business Results.

Benefits

Bath & Body Works associates are the heart of our business. That’s why we're proud to offer benefits that empower you to Dream Bigger & Live Brighter. Benefits for eligible associates include:

• On-demand access to your earned wages through DailyPay!
• Tuition-free education offered in partnership with Guild from more than 140 programs across 30+ colleges and universities.
• 40% merchandise discount and free product.
• Competitive, performance-based compensation and bonus incentive programs for sales leadership positions.
• No-cost mental health and wellbeing support for all associates.
• Opportunity for paid time off and additional family benefits including paid maternity and parental leave.

We are an equal opportunity and affirmative action employer. We do not make employment decisions based on an individual’s race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status, pregnancy, genetic information, protected veteran status or any other legally protected status.