Retail Key Holder

Skechers U.S.A., Inc.; Rockford (IL); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Regular raises

Discounts on Skechers products

Flexible schedules

On-the-job training

Career advancement opportunities

Benefits & perks to be reviewed

Job summary

Skechers U.S.A., Inc. is hiring for a Retail Supervisor in a dynamic, global brand environment in Rockford, IL. You will lead customer service, oversee daily store operations, mentor team members, and drive sales while maintaining an organized, welcoming store floor and merchandising standards.

This role requires flexibility to work evenings, weekends, and holidays, plus strong communication and problem-solving abilities. Skechers offers growth within a global brand and on-the-job training.

Qualifications

• Ability to work a varied schedule including evenings, weekends, and holidays.
• Excellent communication in written and verbal form.
• Strong organizational skills for inventory and staffing.
• Capable of mentoring team members across entry-level retail.
• Must be at least 18 years old.

Responsibilities

• Customer Service Management: Engage customers to provide expert product advice and ensure a great experience.
• Retail Leadership: Oversee daily store operations including opening/closing and security.
• Team Leadership: Mentor team members in customer service, sales, and daily operations.
• Sales and Goals: Contribute to sales targets with effective selling techniques.
• Store Operations: Execute merchandising plans, restock, and maintain cleanliness.
• Retail Supervisor Duties: Oversee stock and inventory with store management.
• Problem Solving: Identify and resolve in-store challenges for a smooth shopping experience.

Skills

Customer service

Leadership

Team mentorship

Sales skills

Store operations

Merchandising

Problem solving

Education

High School Diploma

Job description

Ansvarlig for at levere en yderst tilfredsstillende kundeoplevelse via engagement og interaktion med alle kunder, øge kundeoplevelsen og opretholde et rent og velorganiseret butiksmiljø. Overholdelse af alle standarder for drifts-, vare- og tabsforebyggelse. Kan være fagligt uddannet til at arbejde i flere områder af butikken for at understøtte virksomhedens behov.

COMPENSATION RATE

STARTING RATE: $18.58

BENEFIT HIGHLIGHTS:

• Competitive pay with regular increases.

• Generous discounts on Skechers footwear, apparel, and accessories (including exclusive Friends and Family discounts!).

• Flexible schedules to support work-life balance.

• On-the-job training to strengthen skills in Retail Leadership Roles, Customer Service Management, and store operations.

• Opportunities for career advancement in Retail Management with a global brand like Skechers.

• Additional Benefits & Perks to be reviewed during the interview process.

WHAT YOU WILL DO:

• Customer Service Management: Engage with customers to deliver expert advice on Skechers products, ensuring every shopper leaves with the perfect fit and great experience.

• Retail Leadership Role: Supervise daily operations, including store opening and closing procedures as required, ensuring security protocols and excellent operational standards.

• Team Leadership: Mentor and support team members to grow their skills in entry-level retail that include customer service, sales, and daily operations.

• Sales and Goals: Actively contribute to achieving store and individual sales targets by implementing effective selling techniques and promoting key Skechers products.

• Store Operations: Execute merchandising plans, restock products, and maintain store cleanliness to enhance the shopping environment.

• Retail Supervisor Duties: Oversee stock and inventory routines while collaborating with store management to address operational needs.

• Problem Solving: Proactively identify and resolve in-store challenges to ensure a smooth shopping experience for customers.

WHAT WE NEED FROM YOU:

• Ability to work a varied schedule, including evenings, weekends, and holidays.

• Problem solving skills to resolve any issues that may arise in-store.

• Highly organized to manage inventory, staffing, and other operational tasks.

• Ability and desire to foster a respectful, safe, and fun environment for Skechers store employees.

• Comfortable mentoring team members and communicating with all levels of the store team.

• Acts with a sense of confidentiality and urgency.

REQUIREMENTS:

• High school diploma or equivalent preferred but not required.

• Previous experience as a Key Holder, Shift Leader, or Retail Supervisor in retail, restaurant, or hospitality industry is preferred but not required.

• Sales skills to drive revenue growth and meet targets.

• Excellent communication skills in written, verbal and interpersonal skills.

• Must be at least 18 years of age at time of application.

Step into y our next retail career with Skechers!

About Skechers

Skechers, a global Fortune 500 company, developsand markets a diverse range of lifestyle and performance footwear, apparel, and accessories. Serving over 180 countries and territories, Skechers connects customers to products through department and specialty stores, e-commerce and digital stores, and through our more than 5,300 Skechers retail locations.

Equal Employment Opportunity

Skechers is committed to providing a safe, inclusive, and respectful work environment. Skechers provides equal employment opportunities for all employees and applicants for employment without regard race, color, religion, gender, gender identification and expression, national origin, marital status, age, disability, genetic information, military status, sexual orientation, or any other protected characteristic established by local, state or federal law.

Reasonable Accommodation

Applicants for employment who require a reasonable accommodation to apply for a job should request appropriate accommodation by emailing [e-mail]. To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The skills, abilities and physical demands described are representative of those duties that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities, who are otherwise qualified for the job position, to perform the essential functions.