Retail Key Carrier Coordinator

The TJX Companies, Inc.; University Park (FL); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Associate discount

401(k) match

Medical/dental/vision

Short/Long-term disability

Paid holidays/vacation/sick/bereavment

Job summary

The TJX Companies, Inc. is hiring for a Key Carrier at TJ Maxx in University Park, FL. This role blends leadership with hands-on store operations, ensuring a positive customer experience while coaching Associates and maintaining policy compliance.

The Key Carrier acts as a Manager on Duty, supports scheduling, and collaborates with management to meet store goals, while open availability including nights and weekends is required.

Qualifications

• Open availability including nights and weekends.
• 1 year retail, 6 months leadership experience.
• Strong communication and organizational skills.
• Knowledge of store software and procedures.
• Able to coach and delegate.

Responsibilities

• Create a positive internal and external customer experience.
• Act as Manager on Duty adhering to company policy and procedure.
• Ensure proper associate scheduling and coverage to maintain service levels.
• Coach and develop Associates to meet store goals.
• Maintain adherence to all labor laws and safety procedures.

Skills

Customer service

Leadership

Teamwork

Communication

Multitasking

Job description

TJ Maxx

At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer.

Job Description:

Opportunity: Grow Your Career

The Key Carrier role is an elevated extension of the Coordinator role. Key Carriers alternate their role based on store needs, predominantly performing the role of Coordinator and occasionally acting as Key Carrier, taking on a leadership role in maintaining all aspects of the store. Key Carriers must have open availability, including nights and weekends. Role models exceptional customer service.

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Acts as Manager on Duty adhering to company policy and procedure
• Ensures store team performs tasks and activities in accordance with store plan; prioritizes as needed
• Addresses immediate customer service issues and provides appropriate coaching to Associates
• Exercises discretion regarding customer service policies to satisfy customers
• Maintains accurate Associate coverage in service areas for a positive customer experience
• Ensures Associates adhere to all operational procedures
• Ensures opening/closing procedures are executed according to company guidelines
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Provides feedback, recognition and coaching to Associates
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Who We’re Looking For: You.

• Able to work a flexible schedule, including nights and weekends
• Team player, working effectively with peers and supervisors
• Able to respond appropriately to changes in direction or unexpected situations
• Knowledge of company standard software, systems, and procedures
• Knowledge of merchandise flow in stores
• Proven problem solving skills
• Able to effectively coach, delegate, and follow-up on multiple people/tasks
• Able to act quickly under challenging circumstances
• Capable of multi-tasking
• Superior communication and organizational skills with attention to detail
• 1 year retail, 6 months leadership experience

• Associate discount;
• 401(k) match;
• medical/dental/vision;
• HSA;
• health care FSA;
• life insurance;
• short/long-term disability;
• paid holidays/vacation /sick/bereavement/parental leave;
• EAP;
• incentive programs;
• auto/home insurance discounts;
• scholarship program;
• adoption/surrogacy assistance;
• smoking cessation;
• child care/cell phone discounts;
• pet/legal insurance;
• credit union;
• referral bonuses.

All benefits are subject to applicable plan or program terms (including eligibility terms) and may change from time to time. Contact your TJX representative for more information.

In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual’s status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Applicants with arrest or conviction records will be considered for employment.

Address

8219 Cooper Creek Blvd.

Location

USA TJ Maxx Store 1522 University Park FL

This position has a starting salary range of USD $16.00 to $20.90 per year. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.