Retail Key Carrier/Coordinator

TJX; Florida; On-site; USD 23,000 - 24,000; Full time

Benefits offered by this job

Associate discount

401(k) match

Medical/dental/vision

HSA

Paid holidays/vacation/sick

Life insurance

Job summary

HomeGoods at TJX Companies in Florida seeks a Key Carrier to alternate duties with a Coordinator and lead in customer service while maintaining store operations. You will model a positive culture and supervise associates to meet store goals.

Open availability, including nights and weekends, is required. Strong coaching, communication, and leadership are essential to succeed as Manager on Duty within a Fortune 100 off-price retailer.

Qualifications

• Minimum 1 year retail experience and 6 months leadership experience.
• Able to work a flexible schedule including nights and weekends.
• Strong customer service and communication skills.
• Knowledge of store operations and merchandise flow.
• Capable of coaching and delegating to associates.

Responsibilities

• Acts as Manager on Duty following company policies and procedures.
• Provides coaching to associates and addresses customer issues.
• Maintains associate coverage and ensures opening/closing procedures.
• Promotes safety and compliance with labor laws and policies.
• Supports training needs with management and coordinates priorities.
• Communicates effectively with management and team on priorities.

Skills

Customer service

Leadership

Store operations

Flexibility

Communication

Job description

HomeGoods At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our four global Home Offices, Distribution Centers or Retail Stores-TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family-a Fortune 100 company and the world's leading off-price retailer.

Job Description:

Opportunity: Grow Your Career

The Key Carrier role is an elevated extension of the Coordinator role. Key Carriers alternate their role based on store needs, predominantly performing the role of Coordinator and occasionally acting as Key Carrier, taking on a leadership role in maintaining all aspects of the store. Key Carriers must have open availability, including nights and weekends. Role models exceptional customer service.

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Acts as Manager on Duty adhering to company policy and procedure
• Ensures store team performs tasks and activities in accordance with store plan; prioritizes as needed
• Addresses immediate customer service issues and provides appropriate coaching to Associates
• Exercises discretion regarding customer service policies to satisfy customers
• Maintains accurate Associate coverage in service areas for a positive customer experience
• Ensures Associates adhere to all operational procedures
• Ensures opening/closing procedures are executed according to company guidelines
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Provides feedback, recognition and coaching to Associates
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Who We’re Looking For: You.

Able to work a flexible schedule, including nights and weekends

Team player, working effectively with peers and supervisors

Able to respond appropriately to changes in direction or unexpected situations

Knowledge of company standard software, systems, and procedures

Knowledge of merchandise flow in stores

Proven problem solving skills

Able to effectively coach, delegate, and follow-up on multiple people/tasks

Able to act quickly under challenging circumstances

Capable of multi-tasking

Superior communication and organizational skills with attention to detail

1 year retail, 6 months leadership experience

Benefits include:

• Associate discount
• EAP
• smoking cessation
• bereavement
• 401(k) Associate contributions
• child care & cell phone discounts
• pet & legal insurance
• credit union
• referral bonuses

Those who meet service or hours requirements are also eligible for:

• 401(k) match
• medical/dental/vision
• HSA
• health care FSA
• life insurance
• short/long term disability
• paid parental leave
• paid holidays/vacation/sick
• auto/home insurance discounts
• scholarship program
• adoption assistance

All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.

In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Applicants with arrest or conviction records will be considered for employment.

Address: 6330 Lantana Road

Location: USA HomeGoods Store 0446 Lake Worth FL

This position has a starting pay range of USD $17.00 to $17.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.