Retail Key Carrier Coordinator

The TJX Companies, Inc.; City of Rochester (NY); On-site; USD 20,664,000 - 27,552,000; Full time

Job summary

The TJX Companies, Inc. is seeking a focused Key Carrier to support store operations and lead by example. This role alternates with the Coordinator position and requires open availability, including nights and weekends, to ensure a positive customer experience and smooth store operations.

You will model exceptional service, assist in training Associates, and act as Manager on Duty under company policy. You will help maintain schedules, safety, and compliance while partnering with management to

Qualifications

• Open availability, including nights and weekends.
• Excellent customer service and leadership in a store setting.
• Experience or ability to coach and motivate Associates.

Responsibilities

• Create a positive internal and external customer experience.
• Act as Manager on Duty adhering to company policy and procedure.
• Ensure store procedures and labor laws are followed.
• Provide coaching to Associates and manage performance.
• Open/close procedures in accordance with guidelines.
• Communicate priorities to management and Associates.

Skills

Flexible schedule

Team player

Adaptability to changes

Knowledge of company software

Merchandise flow knowledge

Problem solving

Coaching & delegation

Decisive under pressure

Tools

Company standard software

Job description

Sierra

At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer.

Job Description

Opportunity: Grow Your Career

The Key Carrier role is an elevated extension of the Coordinator role. Key Carriers alternate their role based on store needs, predominantly performing the role of Coordinator and occasionally acting as Key Carrier, taking on a leadership role in maintaining all aspects of the store. Key Carriers must have open availability, including nights and weekends. Role models exceptional customer service.

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Acts as Manager on Duty adhering to company policy and procedure
• Ensures store team performs tasks and activities in accordance with store plan; prioritizes as needed
• Addresses immediate customer service issues and provides appropriate coaching to Associates
• Exercises discretion regarding customer service policies to satisfy customers
• Maintains accurate Associate coverage in service areas for a positive customer experience
• Ensures Associates adhere to all operational procedures
• Ensures opening/closing procedures are executed according to company guidelines
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Provides feedback, recognition and coaching to Associates
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Who We’re Looking For: You.

• Able to work a flexible schedule, including nights and weekends
• Team player, working effectively with peers and supervisors
• Able to respond appropriately to changes in direction or unexpected situations
• Knowledge of company standard software, systems, and procedures
• Knowledge of merchandise flow in stores
• Proven problem solving skills
• Able to effectively coach, delegate, and follow-up on multiple people/tasks
• Able to act quickly under challenging circumstances