Retail Key Carrier Coor

TJ Maxx; Gilbert (AZ); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a dynamic team at a leading off-price retailer where every day brings new opportunities for growth and achievement. In the Key Carrier role, you'll alternate between leadership and coordination tasks, ensuring exceptional customer service while maintaining store operations. This position requires flexibility, strong communication, and problem-solving skills, making it perfect for those who thrive in a fast-paced environment. Embrace the chance to develop your career in a supportive and diverse workplace that values your contributions and encourages collaboration.

Qualifications

• 1 year retail experience and 6 months leadership experience required.
• Knowledge of company software and merchandise flow is essential.

Responsibilities

• Create a positive customer experience and address service issues.
• Ensure team adheres to operational procedures and policies.
• Act as Manager on Duty and provide coaching to Associates.

Skills

Customer Service

Team Collaboration

Problem Solving

Flexibility

Communication Skills

Organizational Skills

Education

1 year retail experience

6 months leadership experience

Tools

Company Standard Software

Job description

TJ Maxx

At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer.

Job Description:

Opportunity: Grow Your Career

The Key Carrier role is an elevated extension of the Coordinator role. Key Carriers alternate their role based on store needs, predominantly performing the role of Coordinator and occasionally acting as Key Carrier, taking on a leadership role in maintaining all aspects of the store. Key Carriers must have open availability, including nights and weekends. Role models exceptional customer service.

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Acts as Manager on Duty adhering to company policy and procedure
• Ensures store team performs tasks and activities in accordance with store plan; prioritizes as needed
• Addresses immediate customer service issues and provides appropriate coaching to Associates
• Exercises discretion regarding customer service policies to satisfy customers
• Maintains accurate Associate coverage in service areas for a positive customer experience
• Ensures Associates adhere to all operational procedures
• Ensures opening/closing procedures are executed according to company guidelines
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Provides feedback, recognition and coaching to Associates
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Who We’re Looking For: You.

• Able to work a flexible schedule, including nights and weekends
• Team player, working effectively with peers and supervisors
• Able to respond appropriately to changes in direction or unexpected situations
• Knowledge of company standard software, systems, and procedures
• Knowledge of merchandise flow in stores
• Proven problem solving skills
• Able to effectively coach, delegate, and follow-up on multiple people/tasks
• Able to act quickly under challenging circumstances
• Capable of multi-tasking
• Superior communication and organizational skills with attention to detail
• 1 year retail, 6 months leadership experience

Address:

853 Baseline Rd

Location:

USA TJ Maxx Store 1052 Gilbert AZ

This position has a starting pay range of $16.70 to $17.20 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.