Retail Jewelry Associate (Full Time)

The TJX Companies, Inc.; Strongsville (OH); On-site; USD 26,000 - 34,000; Full time

Job summary

The TJX Companies, Inc. is seeking a Customer Experience Associate at TJ Maxx. You will deliver a Highly Satisfied Customer Experience, embodying REACH and maintaining a clean, organized store environment across multiple departments.

Responsibilities include modeling REACH principles, supporting front end coverage, merchandise presentation, and adhering to labor laws and company policies while contributing to a positive store culture.

Qualifications

• Experience delivering customer service in a retail environment.
• Ability to work cross-functionally across store departments.
• Strong communication and teamwork skills.

Responsibilities

• Deliver a highly satisfied customer experience by engaging with customers and maintaining store standards.
• Cross-train across store areas to support business needs and front-end coverage.
• Assist with merchandising, loss prevention, and safety practices as needed.

Job description

TJ Maxx

At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores - TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer.

Job Description

Opportunity: Grow Your Career

Responsible for delivering a Highly Satisfied Customer Experience demonstrated by engaging and interacting with all customers, embodying our REACH (Remember Everyone Affects Customer Happiness) philosophy and maintaining a clean and organized store environment. Adheres to operational, merchandise, and loss prevention standards. Cross‑trained in multiple areas of the store to support business needs.

Customer Experience

• Role models REACH principles with customers
• Supports a positive store culture and embodies all aspects of a Green Culture Pulse
• Promotes TJX Rewards credit and loyalty programs
• Supports and responds to Front End coverage as well as Dressing Room and Jewelry needs

Human Resources

• Upholds a culture of honesty, integrity, and respect
• Communicates accurately and effectively with management and Associates
• Accepts recognition and constructive feedback
• Adheres to labor laws and Associate meal and break period policies

Store Operations

• Maintains organizational, cleanliness, and recovery standards for sales floor and participates in maintenance/cleanliness of entire store, e.g. Single Queue, Associate Lounge
• Maintains floor care cleanliness standards including maintenance and operation of the scrubber and buffer
• Processes and preps merchandise for sales floor following Door to Floor and Working Smart principles
• Adheres to Front End policy and procedures including ringing sequence and operational controls (RIL, Voids, Refunds, etc.)
• Balances register draws and or cash office as required
• Ensures 'go backs' are properly tagged/hung and promptly returned to the sales floor

Merchandising

• Maintains and upholds merchandising philosophy
• Adheres and upholds merchandise and signage standards
• Partners with Merchandise Coordinator to create and maintain compelling features, flexing the sales floor as needed
• Ensures merchandise is properly tagged, hung, secured, and coded
• Initiates and participates in store recovery as needed

Loss Prevention & Safety

• Supports and participates in store shrink reduction goals and programs
• Adheres to operational and loss prevention controls according to company guidelines and policiesIdentifies and communicates alert signals and potential ...